Company: Juniper Preserve
Posted on: September 11, 2023
Receives and converts incoming reservation calls to the property
into closed sales. This applies to all incoming lodging, tee time,
spa, food and beverage and general revenue related inquiries.
ESSENTIAL DUTIES AND RESPONSIBILITIES
--- Must demonstrate a guest driven style of service with an
upbeat, friendly sense of urgency in all interactions with the
members and their guests.
--- Will answer and direct all incoming calls accordingly with the
ability to deliver proper options to meet guest needs.
--- Must ensure accurate booking of all reservations and tee
--- Operates all aspects of Springer Miller, Navis Narrowcast
technologies, Jonas, OpenTables, Alice., EZlinks.
--- Keep any necessary notes on all transactions and reservations
made for guests and members.
--- Arrange and confirm recreation, business and dining activities
both inside and outside the Resort.
--- Answer inquiries with accurate information on directions, car
rentals, transportation services, and airlines.
--- Must be able to assist members and guests with any questions
they have regarding packages offered or charges incurred during
--- Understanding of sales and ability to upsell as
--- Must be knowledgeable about all Resort services, functions and
--- Know and be able to recommend Central Oregon activities and
--- Must be knowledgeable about the Residence Club units, Juniper
Lodge and all of their features.
--- Maintain both organization and cleanliness of the Reservations
--- Perform clerical duties such as mailing, faxing, message
taking, typing and emails.
--- Manages workflow effectively and in an organized and timely
--- Assist the Front Desk when needed.
--- Responsible for Fractional and Whole Ownership Booking
Processes and Tracking
--- Able to effectively handle multiple tasks.
--- Prepares and updates various reports as assigned by Revenue &
--- Other tasks as assigned within the scope of Reservations
General Job Duties
--- Resolves customer service issues in a timely and effective
--- Attends staff meetings conducted by the Revenue & Reservations
Manager and Director of Sales & Marketing.
--- Maintain a clean and neat work environment.
--- Able to effectively handle multiple tasks.
--- Incorporates safe work practices in job performance.
--- Regular and reliable attendance.
--- Maintains a professional standard at Juniper Preserve
including, but not limited to, appearance, interaction with
members, associates, guests of the resort, verbal discussions and
written correspondence. Does not discuss work related issues with
members and resort guests.
--- Supports and adheres to the CORE Values (ie. "The T.R.I.P."),
Service Fundamentals, and Guest Service Philosophy as defined by
--- Maintains a positive attitude and the flexibility to take on
new and different tasks as assigned by the Revenue & Reservations
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.
--- Associate's degree (AA); or six months to one year related
experience and/or training; or equivalent combination of education
--- Ability to read and speak English may be required in order to
perform the duties of the job (e.g. the associates may be required
to communicate with English speaking customers or co-workers, the
manuals for the equipment the associates may use are in
--- Knowledge of Microsoft Office applications and Google
--- Knowledge of Springer Miller or other Reservation Software.
--- Hotel, Resort or Golf Club related operations and sales
--- Must be able to read and understand written and oral
instructions. Must be able to comprehend topics of a conceptual
--- Ability to add, subtract, multiply, and divide in all units of
measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and
interpret bar graphs Ability to work with mathematical concepts
such as probability, predictability and deductions. Ability to
apply concepts such as fractions, percentages, ratios, and
proportions to practical situations. Proficient in spreadsheet and
word processing applications.
--- Ability to define problems, collect data, establish facts, and
draw valid conclusions.
--- Ability to interpret an extensive variety of technical
instructions in mathematical or diagram form and deal with several
abstract and concrete variables.
--- Previous experience at a High End Luxury Golf Community and
There are no supervisory responsibilities.
May require regional travel for training and or business
Works in a primarily indoor environment. On occasion may be asked
to work in an outdoor setting due to a business related event.
--- Frequent or occasional need to perform the following physical
activities: reaching, bending, pushing, pulling, twisting, lifting,
and climbing. Have a frequent need to perform standing and walking
activities related to inspecting property.
--- Constant need to perform the following physical activities:
grasping, turning, finger dexterity.
--- Occasional need to stand for long periods of time.
--- Lifting/carrying up to 10 lbs. frequently and 25 lbs.
--- Vision requirements: constant need to view small print.
Frequent need to see small details and things clearly beyond arms'
--- Hearing requirements: constant need to speak on the telephone
and/or two-way radio, respond to the general public and converse
with staff. Ability to hear fire alarms and emergency
Keywords: Juniper Preserve, Bend , Reservations Agent, Sales , Bend, Oregon
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