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Patient Service Representative-Ophthalmology

Company: Summit Health
Location: Bend
Posted on: May 21, 2023

Job Description:

Career Opportunities at Summit Health and CityMD

Summit Health and CityMD form a physician-driven, patient-centric network, committed to simplifying the complexities of health care and bringing a more connected kind of care. Our unique network was created by the 2019 merger between Summit Medical Group, one of the nation's premier independent multispecialty medical groups, and CityMD, the leading urgent care provider in the New York metropolitan area. Together, Summit Health and CityMD deliver a more intuitive, comprehensive, and responsive care experience for every patient, regardless of the stage of life or health condition, through high-quality primary, specialty, and urgent care.

We are continually growing to meet the needs of our patients and deliver exceptional care to an even greater population. Summit Health now has more than 2,800 providers across more than 80 specialty areas, 13,000 employees, and over 370 locations in New York, New Jersey, Connecticut, Pennsylvania, and Central Oregon. CityMD has over 150 locations across the tri-state. We share a vision of improving the way health care needs are addressed by offering timely, high-quality, comprehensive care with an exceptional patient experience. Together, we provide the best possible care to every patient in every neighborhood.

Join our team!

Summit Health and CityMD are dedicated to hiring and retaining the right talent who will contribute to our ongoing expansion and success. We work to set clear goals and expectations, while regularly managing performance and cultivating personal and team capabilities within a positive, collaborative environment that recognizes and rewards success. We strive to make each team member's experience at our company inspiring. Explore our open positions and apply to become a part of the Summit Health and CityMD family.

Job Description

Reasonable Accommodations:

To perform this job successfully, an individual must be able to perform each essential duty and physical demands satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary:

The Patient Service Representative (PSR) is responsible for a variety of administration functions, including, but not limited to: greeting patients/families, scheduling appointments and tests in an efficient and timely manner, answering the telephone promptly and dealing with the caller's needs in a professional manner, collecting cash payments, issuing receipts and posting payments, daily extensive computer use navigating multiple applications. The PSR maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.

Essential Functions (greater than or equal to 10% of time):

  • Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
  • Communicates proactively with co-workers, physicians and patients regarding registration related information.
  • Informs patients of delay in physician schedules
  • Posts all self-pay charges, collects payments, and provides patient with receipt
  • Accurately reconciles daily payments
  • Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.
  • Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account.
  • Obtains, verifies and updates patient information including demographics, insurance, HIPAA forms and financial waivers
  • Accurately explains and completes any/all necessary forms for the patient, obtains and witnesses necessary signatures
  • Demonstrates a working knowledge of the insurance grid for all services performed; explains par and non-par insurance plans.
  • Appropriately refers applicable patients to financial counselors
  • Schedules appointments accurately according to department guidelines; using waitlist when applicable.
  • Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows
  • Reconciles billing slips to daily schedule.
  • Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.
  • Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.
  • Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.
  • Confirms future appointments as needed. Review Eligibility and Phone report
  • Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations
  • Working knowledge of management of workflow dashboard
  • Demonstrates the ability to adequately follow downtime procedures
  • Recognizes and performs duties which need to be performed although not directly assigned

    General Job Functions:
    • Other duties as assigned.

      Environmental Risks:
      • Extreme temperatures
      • Combative Patients / Visitors

        Education and/or Experience:
        • High School Graduate/GED / Equivalent required. Vocational / Technical School / Diploma Program preferred.
        • Associate's Degree, preferred
        • 0 - 1 years' experience. 2-4 years' experience preferred.
        • Ability to communicate in English, both orally and in writing, required
        • Ability to organize and perform multiple tasks in a timely manner, required
        • Basic proficiency in computer use, required
        • Knowledge of medical office and terminology, preferred
        • Ability to commute to satellite offices as needed, required
        • Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail)
        • Standard Office Technology in a Window based environment
        • EHR, Practice Management System and Departmental/Ancillary Systems

          Physical Job Requirements:
          • Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.
          • Physical agility, which includes ability to maneuver body while in place.
          • Dexterity of hands and fingers.

            • Travel to satellite locations as needed

              Total Rewards at Summit Health CityMD

              Our team members are essential to our mission to reshape healthcare through the power of connection. Summit Health highly values the critical role that health and wellness play in the lives of our team members and their families. We strive to provide a valuable suite of benefits, wellness programs, compensation, time off, and resources to support the wellbeing and personal needs of team members and their families at various stages of life and in their professional career. Collectively, we call these "Total Rewards".

              Here at Summit Health, our total rewards include, but are not limited to:
              • We've Got You Covered - Health coverage is vital, and it begins as soon as the 1st of the month after you start employment.
              • Build a Healthy Foundation - Various medical plan options, HDHP with HSA option and employer contribution, and waived copays at CityMD Urgent Cares.
              • Enhance Your Health Coverage - Dental and vision insurance, plus healthcare and dependent care spending accounts.
              • Safeguard Your Household - Company paid EAP and life insurance, plus optional supplemental life, pet, and legal plan insurance.
              • Protect Against the Unexpected - Voluntary benefits including hospital indemnity, accident, critical illness, and disability insurance.
              • Retirement Investing - 401(k) plan with company match every pay period to help you build towards your retirement.
              • Work/Life Balance - Paid time off including PTO, holidays, and more so employees can take a break or care for themselves and their family.
              • Paid Maternity Leave - Paid time off for the birth of a child to assist with important time away while welcoming the newest addition to your family.
              • Reach Professional Goals - Tuition reimbursement, annual compensation and bonus program, and internal growth opportunities.
              • Financial Wellness - Educational webinars, resources, and tools to help foster financial literacy.

                Equal Opportunity Employer

                Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

                Safety Disclaimer

                Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, or file a complaint at

Keywords: Summit Health, Bend , Patient Service Representative-Ophthalmology, Sales , Bend, Oregon

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