Morning Front Desk Agent with Summer Bonus
Company: Best Western Premier
Posted on: August 6, 2022
Job Description Shift: 6am-2pm Job Summary: Represents the hotel
to the guest throughout all stages of the guest---s stay by working
with all hotel personnel to ensure every guest experiences superior
customer care. Responsibilities include registering guests,
assigning rooms, accommodating special requests, and ensuring the
guests have a pleasant stay and smooth checkout. Job Duties:
Maintains an inventory of vacancies, reservations and room
assignments. Possesses a working knowledge of the reservations
department. Takes same day reservations and future reservations
when necessary. Knows cancellation procedures. Knows room
locations, types of rooms available, and room rates. Registers
arriving guests and assigns rooms. Coordinates room status updates
with the housekeeping department by notifying housekeeping of all
check-outs, late check-outs, early check-ins, special requests, and
part-day rooms. Coordinates guest room maintenance work with the
engineering and maintenance division. Uses persuasive selling
techniques to sell rooms and to promote other services of the
hotel. Knows daily activities and meetings taking place in the
hotel. Reports any unusual occurrences or requests to the manager
or assistant manager. Manages and resolves all guest complaints in
a professional and courteous manner. Processes guest check-outs and
handle monetary transactions. Maintains customers--- privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned.
Keywords: Best Western Premier, Bend , Morning Front Desk Agent with Summer Bonus, Sales , Bend, Oregon
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