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Guest Services Agent II (Front Desk) - $19.75/hour

Company: Sunriver Resort
Location: Bend
Posted on: June 13, 2022

Job Description:

Job Overview

All active employees will receive $100 gas cards for the months of May, June, July, and August!!!

Do you love working with a variety of personalities and helping others? Our Front Desk position is often the first point of contact for our resort guests. Become part of the Guest Services team and discover why Sunriver Resort was voted Best Place to Work in Central Oregon in 2021!

Just a 15 minute drive south of Bend - no traffic to fight!

Essential Functions

  • Greets and welcomes guests upon arrival and departure including use of guest name & good eye contact with each guest
  • Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day
  • Posted in the lobby when not out on a task
  • Keeps record of all arriving/departing and in-house guests
  • Provides transportation throughout Sunriver, Mt. Bachelor and surrounding area as needed
  • Be knowledgeable of all tours/groups
  • Maintains records for all VIPs, special requests, etc.
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Provides accurate directions and resort information for guests
  • Upsells other resort services and amenities to guests including Destination Delivers
  • Maintains upkeep of all desk resources, including refilling brochure rack, making copies of flyers when low and keeping desk organized and immaculate
  • Arranges bell service for guests
  • Schedules travel arrangements for guests
  • Assists with luggage storage and retrieval
  • Opens car doors for guests
  • Valet parks cars
  • Maintains knowledge of valet parking lot flow
  • Performs special deliveries or errands for guests

    Qualifications

    • High school diploma or equivalent
    • Prior hospitality experience preferred
    • At least one year customer service experience preferred
    • Must be a United States citizen or possess a valid work permit
    • Must have excellent phone etiquette
    • Must be able to read, write and speak English
    • Must have strong computer skills
    • Must have strong working knowledge of Microsoft Office programs
    • Must be able to work well under pressure CTH Sunriver LLC is an Equal Opportunity Employer (EOE) and is committed to providing equal opportunities regardless of age, race, religion, color, national origin, citizenship, sex, veteran's status, disability, or any other legally protected status.

      Property Introduction

      Sunriver Resort is Oregon's most popular resort destination, is located on the Eastern slopes of the Cascade Mountain Range, 17 miles south of Bend, Oregon . Enjoying nearly 300 days of sunshine each year, Sunriver Resort combines world-class recreation and resort amenities with Oregon's natural beauty to create an extraordinary vacation destination. The resort boasts three world-class golf courses, which have won many awards including Golf Magazine s coveted Gold Medal as one of America s best golf resorts. Guests looking to relax can take refuge in our renowned Sage Springs Club and Spa. Offering a full range of massages, facials, body treatments, and salon services, our spa is the refuge of choice for relaxation-seekers.

      Company Introduction

      Sunriver - The Start of The Unforgettable 3,300-ACRE COMMUNITY Inspiration, discovery and treasured memories await you in this stunning mountain resort. Tee off on one of 4 award-winning golf courses or rejuvenate in our beautiful spa and fitness center. Splash in The Cove aquatic center. Fly fish for that big one on the Deschutes. Stay in one of our luxurious homes or suites. Immerse in endless year-round recreation and relaxation. Associated topics: beach, bellhop, door attendant, lodge, luggage attendant, madison, plaza, rapids, resort, sheraton

Keywords: Sunriver Resort, Bend , Guest Services Agent II (Front Desk) - $19.75/hour, Sales , Bend, Oregon

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