Front Desk Agent
Company: Peppertree Hospitality Group
Posted on: November 19, 2021
Job Description Job Summary: Represents the hotel to the guest
throughout all stages of the guests stay by workingwith all hotel
personnel to ensure every guest experiences superior customer care.
Responsibilitiesinclude registering guests, assigning rooms,
accommodating special requests, and ensuring the guestshave a
pleasant stay and smooth checkout. Job Duties: Maintains an
inventory of vacancies, reservations and room assignments.
Possesses a working knowledge of the reservations department. Takes
same day reservations and future reservations when necessary. Knows
cancellation procedures. Knows room locations, types of rooms
available, and room rates. Registers arriving guests and assigns
rooms. Coordinates room status updates with the housekeeping
department by notifying housekeeping of all check-outs, late
check-outs, early check-ins, special requests, and part-day rooms.
Coordinates guest room maintenance work with the engineering and
maintenance division. Uses persuasive selling techniques to sell
rooms and to promote other services of the hotel. Knows daily
activities and meetings taking place in the hotel. Reports any
unusual occurrences or requests to the manager or assistant
manager. Manages and resolves all guest complaints in a
professional and courteous manner. Processes guest check-outs and
handle monetary transactions. Maintains customers privacy.
Maintains a high level of professional appearance and demeanor.
Performs other duties as assigned. Qualifications: High school
diploma or equivalent. Previous hotel-related experience preferred.
Ability to communicate with the public, hotel staff, and management
in a professional manner. Knowledge of surrounding areas and local
events. Ability to understand and adhere to proper credit, check
cashing, and cash handling policies and procedures. Able to
properly secure guest information. Ability to learn safety,
emergency, and accident prevention policies and procedures. Skilled
in the use of front office equipment. Knowledge of proper telephone
etiquette. Ability to work a flexible schedule, including weekends
and holidays.by Jobble
Keywords: Peppertree Hospitality Group, Bend , Front Desk Agent, Sales , Bend, Oregon
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