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Customer Service Representative Bend Oregon

Company: Enterprise Rent-A-Car
Location: Redmond
Posted on: May 3, 2021

Job Description:

Overview Enterprise Holdings, operating the National, Enterprise, and Alamo car rental brands is looking for a Customer Assistance Representative to join our amazing team! Enterprise Holdings is the largest and fastest growing privately owned automotive rental and leasing company in the North America. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up. These positions are at our facility at 2301 NE Division Sr. Bend, OR 97701. This part time position pays $14.75/hr. Aside from religious observations, must be able to work one the following shift(s): Monday 7:30am - 5:30pmTuesday 7:30am - 5:30pmWednesday 7:30am - 12:00pmorThursday 7:30am - 5:30pmFriday 7:30am - 5:30pmSaturday 8:30am - 2:30pmAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response, please click here. Responsibilities Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needsMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returnsUnderstand and communicate rental terms and conditions, vehicle features and other servicesSell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldHigh school diploma or GED equivalent requiredSome college preferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureMonday 7:30am - 5:30pmTuesday 7:30am - 5:30pmWednesday 7:30am - 12:00pmorThursday 7:30am - 5:30pmFriday 7:30am - 5:30pmSaturday 8:30am - 2:30pm

Keywords: Enterprise Rent-A-Car, Bend , Customer Service Representative Bend Oregon, Sales , Redmond, Oregon

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