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Customer Service Representative

Company: Republic Services
Location: Bend
Posted on: September 13, 2020

Job Description:

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.

PRINCIPAL RESPONSIBILITIES:


  • Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
  • Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
  • Inputs standard customer requests into Company systems.
  • Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
  • Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
  • Enters service and route data into computer for billing and route scheduling purposes.
  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
  • Performs other job-related duties as assigned or apparent.

    QUALIFICATIONS:

    • An Associates or Bachelors degree.
    • Knowledge of the waste management industry.
    • Experience using bilingual skills in a business environment.

      MINIMUM REQUIREMENTS:

      • High School diploma or G.E.D.
      • Minimum of 1 year of experience in a call center or other customer service related environment.
      • Experience working in a team environment.


        Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

        The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Keywords: Republic Services, Bend , Customer Service Representative, Sales , Bend, Oregon

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