Epic Applications Analyst II (Epic OpTime Analyst module)
Company: St. Charles Health System
Posted on: November 6, 2019
ST. CHARLES HEALTH SYSTEM
TITLE: Epic Applications Analyst II
REPORTS TO POSITION: Manager Information Technology
DEPARTMENT: Information Technology
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health,
better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: The IT Team provides design, development,
security, and support to a broad spectrum of computer hardware and
software components, all working together for the benefit of
departments throughout St. Charles. We partner with our customers
to best leverage various technologies to achieve the best patient
outcomes possible by implementing new hardware and software
solutions, upgrading existing environments, protecting the data we
store, and integrating different solutions to achieve a seamless
POSITION OVERVIEW: The Epic Applications Analyst II at St. Charles
Health System is responsible for planning and executing all facets
of the life cycle for those software applications supporting our
hospitals and ambulatory clinics, maximizing the business value to
our users of those applications. They coordinate all decisions and
issues arising for an application area and conduct the design,
build, testing and deployment of the Epic Electronic Health Record
and supporting IT systems. Analyst will know the EHR system's
capabilities and functional use and apply their knowledge of
Patient Care and Business workflows to successfully maintain a
standardized system that meets lean process needs and best
practices. This position does not directly manage any other
ESSENTIAL FUNCTIONS AND DUTIES:
- Lead efforts to install and implement system patches, service
packs and version upgrades as assigned; lead process improvement
efforts; remain familiar with industry best practices; develop and
maintain a roadmap for future system improvements; usher through
simple to complex system environment changes.
- Collaborate with system users towards continuous improvement of
the business value delivered by our software applications. Build
and maintain system control and application configuration data
within software applications to maximize the business benefits
- Lead integrated area workgroups across application and
- Understands the choices involved in application configuration
and manage choices which support the guiding principles and
strategies of the organization.
- Performs in-depth analysis of workflows, data collection,
report details and other technical issues associated with the Epic
- Investigates standardization and process improvement
opportunities while making build decisions.
- Organizes and vets potential system enhancement needs and
prepares details of specifications needed; prioritizes and
implements requested changes to the system.
- Ensures validity and integrity that interfaced data meets
- Ensures Epic Gold Stars program requirements are understood and
maintains Honor Roll specific criteria within application.
- Evaluates Community Connect needs and how they integrate with
- Participates in Governance Committees such as domain groups,
RAC, CPAC, etc.
- Obtains proficiencies in other applications including Data
- Design and execute small-to-medium scale application testing as
required. Support large-scale testing efforts as assigned.
- Troubleshoot, identify root cause, and document problems of
simple-to-high complexity for assigned applications and systems.
Escalate application issues with SCHS management and if necessary,
the software vendor, while maintaining issue status reports.
- Analyze and manage systems of simple-to-high complexity to
ensure service level agreements are met.
- Collaborate with caregivers across the enterprise to build
strong relationships; forms relationships with vendors to build
- Maintain data integrity and security for assigned applications
- Assist in the preparation for and conduct of user training when
required; mentor Application Analyst Level I's.
- Work with team leads and management regarding apparent priority
and schedule conflicts.
- Collaborate with system users to provide business reporting;
collaborate with the Infrastructure Team to provide system
- Manage small-scale projects and complete the associated Project
Management deliverables as assigned. Complete project tasks of
simple-to-high complexity as assigned.
- Develop system documentation as assigned per standards; draft
minor changes to policy and procedures relating to
- Participates in on-call rotation, as required.
- Supports the vision, mission and values of the organization in
- Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
- Provides and maintains a safe environment for caregivers,
patients and guests.
- Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all applicable
laws, regulations, policies and procedures, supporting the
organization's corporate integrity efforts by acting in an ethical
and appropriate manner, reporting known or suspected violation of
applicable rules, and cooperating fully with all organizational
investigations and proceedings.
- Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
- May perform additional duties of similar complexity within the
organization, as required or assigned.EDUCATION
Required: Bachelor's degree from an accredited college or
university. Or, equivalent work experience and similar successful
professional experience may be substituted for Bachelor's
Screening Exam: Must pass an assessment exam prior to qualifying
for an interview, unless already Epic certified.
Required: Epic certification in 1 application. Must complete Epic
certification training if not already Epic certified in the most
recent version of the Epic EHR product. This will require overnight
travel. Must pass Epic certification exam within 3 months of
completing Epic certification training courses.
Valid Oregon driver's license and ability to meet St. Charles
Health System driving requirements.
Ability to travel to business functions/trainings/meetings and all
St. Charles Health System worksites.
Required: Minimum of four years paid experience required, two of
which need to be as an Epic Analyst. The other two years should be
experience in a healthcare environment which includes systems and
procedure analysis, project management, system support or
operational experience in business or clinical area.
ADDITIONAL POSITION INFORMATION:
REQUIRED: Will participate in on-call duties as needed.
Applications: Required experience with Epic. Additional experience
with Hospital-based and Ambulatory Clinic-based applications such
as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.
Build Relationships and Provide Exceptional Customer Service:
Develop and maintain a high level of trust and respect with our
customer base, internal and external. Core elements: keeping
promises; following through on our commitments; demonstrating that
customers' needs are important through our actions; and going out
of our way to help them.
Time Management / Organization: Requires a demonstrated ability to
manage and accomplish administrative, application maintenance,
problem- solving and project tasks simultaneously, while meeting
deadlines and delivering high-quality outcomes. Ability to work
under pressure in a fast-paced environment. Strong analytical,
problem solving and decision making skills. Ability to multi-task
and work independently.
Communication: Effectively communicate with customers, peers and
vendors verbally and in writing. Communicate effectively with
physicians, caregivers, peers and managers.
Decision-Making: Participate with cross-functional teams to make
the best decisions meeting the needs of St. Charles, our patients,
our caregivers while not compromising stability, performance or
usability of applications. Ability to interact with a diverse
population and professionally represent SCHS.
Design: Understand design features and limitations of those
applications for which the incumbent is responsible. Knowledge of
and continuous learning in the design principles which guide
best-practice solutions for our patients and caregivers.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
PHYSICAL REQUIREMENTS: Office Level #2
Continually (75% or more): Sitting, keyboard operation, use of
clear and audible speaking voice and the ability to hear normal
Frequently (50%): Standing, lifting 1-10 pounds,
Occasionally (25%): Bending, reaching overhead, carrying/pushing or
pulling 1-10 pounds.
Rarely (10%): Walking, stooping/kneeling/crouching, climbing
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or
pulling 11-50 pounds, operation of a motor vehicle, ability to hear
whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration,
chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category..... click apply for
full job details
Keywords: St. Charles Health System, Bend , Epic Applications Analyst II (Epic OpTime Analyst module), Professions , Bend, Oregon
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