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Epic Applications Analyst II (Epic OpTime Analyst module)

Company: St. Charles Health System
Location: Bend
Posted on: November 3, 2019

Job Description:

ST. CHARLES HEALTH SYSTEMJOB DESCRIPTIONTITLE: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Epic Applications Analyst IIREPORTS TO POSITION: - - - - - - - Manager Information TechnologyDEPARTMENT: - - - - - - - - - - - - - - - - - - - - - - Information TechnologyOUR VISION: - - - - - - - - - - - - - Creating America"---s healthiest community, togetherOUR MISSION: - - - - - - - - - - In the spirit of love and compassion, better health, better care, better valueOUR VALUES: - - - - - - - - - - - - Accountability, Caring and TeamworkDEPARTMENT SUMMARY: The IT Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. - We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.POSITION OVERVIEW: The Epic Applications Analyst II at St. Charles Health System is responsible for planning and executing all facets of the life cycle for those software applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. - They coordinate all decisions and issues arising for an application area and conduct the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. - Analyst will know the EHR system"---s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other Caregivers. -ESSENTIAL FUNCTIONS AND DUTIES: Lead efforts to install and implement system patches, service packs and version upgrades as assigned; lead process improvement efforts; remain familiar with industry best practices; develop and maintain a roadmap for future system improvements; usher through simple to complex system environment changes.Collaborate with system users towards continuous improvement of the business value delivered by our software applications. Build and maintain system control and application configuration data within software applications to maximize the business benefits delivered.Lead integrated area workgroups across application and operational teams.Understands the choices involved in application configuration and manage choices which support the guiding principles and strategies of the organization.Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR.Investigates standardization and process improvement opportunities while making build decisions.Organizes and vets potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.Ensures validity and integrity that interfaced data meets business requirements.Ensures Epic Gold Stars program requirements are understood and maintains Honor Roll specific criteria within application.Evaluates Community Connect needs and how they integrate with design.Participates in Governance Committees such as domain groups, RAC, CPAC, etc.Obtains proficiencies in other applications including Data Courier.Design and execute small-to-medium scale application testing as required. - Support large-scale testing efforts as assigned.Troubleshoot, identify root cause, and document problems of simple-to-high complexity for assigned applications and systems. - Escalate application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.Analyze and manage systems of simple-to-high complexity to ensure service level agreements are met.Collaborate with caregivers across the enterprise to build strong relationships; forms relationships with vendors to build strong partnerships.Maintain data integrity and security for assigned applications and systems.Assist in the preparation for and conduct of user training when required; mentor Application Analyst Level I's.Work with team leads and management regarding apparent priority and schedule conflicts.Collaborate with system users to provide business reporting; collaborate with the Infrastructure Team to provide system performance reporting.Manage small-scale projects and complete the associated Project Management deliverables as assigned. - Complete project tasks of simple-to-high complexity as assigned.Develop system documentation as assigned per standards; draft minor changes to policy and procedures relating to documentation.Participates in on-call rotation, as required.Supports the vision, mission and values of the organization in all respects.Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.Provides and maintains a safe environment for caregivers, patients and guests.Conducts all activities with the highest standards of professionalism and confidentiality. - Complies with all applicable laws, regulations, policies and procedures, supporting the organization"---s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. -May perform additional duties of similar complexity within the organization, as required or assigned.EDUCATIONRequired: Bachelor"---s degree from an accredited college or university. Or, equivalent work experience and similar successful professional experience may be substituted for Bachelor"---s degree.Screening Exam: - Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.Preferred: N/ALICENSURE/CERTIFICATION/REGISTRATIONRequired: Epic certification in 1 application. -Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. - This will require overnight travel. - Must pass Epic certification exam within 3 months of completing Epic certification training courses.Valid Oregon driver"---s license and ability to meet St. Charles Health System driving requirements.Ability to travel to business functions/trainings/meetings and all St. Charles Health System worksites.Preferred: N/AEXPERIENCERequired: Minimum of four years paid experience required, two of which need to be as an Epic Analyst. - The other two years should be experience in a healthcare environment which includes systems and procedure analysis, project management, system support or operational experience in business or clinical area. - - - - - - - - - - - -Preferred: N/AADDITIONAL POSITION INFORMATION: - REQUIRED: - Will participate in on-call duties as needed.Applications: Required experience with Epic. - Additional experience with Hospital-based and Ambulatory Clinic-based applications such as 3M, GE, WorkDay, Cerner, Allscripts or McKesson.Skills:Build Relationships and Provide Exceptional Customer Service: - Develop and maintain a high level of trust and respect with our customer base, internal and external. - Core elements: keeping promises; following through on our commitments; demonstrating that customers"--- needs are important through our actions; and going out of our way to help them.Time Management / Organization: Requires a demonstrated ability to manage and accomplish administrative, application maintenance, problem- solving and project tasks simultaneously, while meeting deadlines and delivering high-quality outcomes. - - Ability to work under pressure in a fast-paced environment. Strong analytical, problem solving and decision making skills. Ability to multi-task and work independently.Communication: Effectively communicate with customers, peers and vendors verbally and in writing. Communicate effectively with physicians, caregivers, peers and managers.Decision-Making: Participate with cross-functional teams to make the best decisions meeting the needs of St. Charles, our patients, our caregivers while not compromising stability, performance or usability of applications. Ability to interact with a diverse population and professionally represent SCHS. -Design: Understand design features and limitations of those applications for which the incumbent is responsible. Knowledge of and continuous learning in the design principles which guide best-practice solutions for our patients and caregivers. - - - -PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.PHYSICAL REQUIREMENTS: - Office Level #2Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.Rarely (10%): - Walking, stooping/kneeling/crouching, climbing stairs.Never (0%): - Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.Exposure to Elemental FactorsNever (0%): - Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.Blood-Borne Pathogen (BBP) Exposure CategoryNo Risk for Exposure to BBP

Keywords: St. Charles Health System, Bend , Epic Applications Analyst II (Epic OpTime Analyst module), Professions , Bend, Oregon

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