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Manager, Supply Chain Operations

Company: St. Charles Health System
Location: Bend
Posted on: January 20, 2023

Job Description:

Typical pay range: $38.23 - $52.78



TITLE: Manager of Supply Chain Operations

REPORTS TO POSITION: Director, Supply Chain

DEPARTMENT: Supply Chain


OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Supply Chain department provides many services to our multi-hospital organization and clinics. Our services include procurement, sourcing, value analysis, contracting, inventory management, distribution, courier services, mail services, sterile inventory, and code cart management. Our team works in partnership with clinical and business teams to deliver high quality products and services at the best possible cost.

POSITION OVERVIEW: The Manager of Supply Chain Operations has financial and operational responsibility for St. Charles inventories and associated strategic plans, department PAR locations, shipping/receiving, courier services, rental beds, and mail. Responsible for implementing cost savings through supply chain inventory reduction, optimization, and operational improvements while ensuring the availability of supplies and equipment. Implements and optimizes distribution programs; monitors and maintains hospital inventories; implements quality improvement initiatives and waste reducing strategies; develops and implements customized logistic plans to optimize utilization of inventory for system and hospital-based programs. Oversees logistics caregivers at all SCHS sites in their delivery of supply chain services. Continually evaluates progress toward objectives and maintains efficient and effective day-to-day operations.


Manages and effectively communicates clear objectives of the Supply Chain Vision.

Responsible for implementing process improvements and applying best practice methodologies, as well as cost savings through inventory optimization in partnership with the clinical operational leaders.

Responsible for the management of supply inventory areas. Develops strategies to ensure the optimal levels of inventory; utilizing sound supply chain techniques as well as new technology when applicable.

Develops metrics and uses benchmarking data to ensure best practice in conjunction with the clinical stakeholders, Supply Chain Purchasing and Strategic Sourcing team, Value Analysis, and PeriOp Logistics.

Optimizes the ERP system to assure consistent accuracy of inventory, charges to departments, and goods delivery documentation. Utilizes reporting and analytics from the ERP to drive improvement work and quality assurance. Responsible for caregiver training and utilization of the ERP.

Provides effective communication to clinicians, administration, faculty, management and staff to establish collaborative communication and understanding of the organization's mission and strategic goals necessary to achieve operational goals. Meets regularly with other departments and direct reports to facilitate communication, goal setting and decision-making.

Partners with patient area leadership to develop strategies surrounding consignment, preference cards, implants and Inventory Management solutions. Provides support and ideas regarding new supplies, substitutes, supply conversions, and trials to ensure all changes are seamless and properly communicated.

With Leadership, participates in establishing standards for quality, safety and service. Coordinates, assesses and approves special projects. Develops staff and management to use abilities and talents to accomplish goals. Regularly evaluates staff and management and provides feedback related to achievement of established organizational and departmental goals.

Actively engages in professional development to maintain current skills and knowledge of environmental trends, clinical developments/best practices and business opportunities.

Responsible for creating high-functioning, cohesive teams through relationships founded on trust, open communication, and transparency and by expecting civility and teamwork.

Embodies the pursuit of excellence through a daily focus on improvement, including real-time measurement systems, recognition, and support; addresses local issues and coproduces solutions daily with team members; aiming to eradicate non-value-added work by involving team members in decision making or participative management.

Consistently leads with authentic concern for team members' development and career success, resiliency, and personal wellness.

Reviews, monitors and documents employee performance, attendance and behavior. Creates an environment that fosters employee engagement. Responsible for establishing and ensuring compliance with all Supply Chain policies and procedures. Provides a format for growth and development of caregivers.

Proactively identify and manage operational risks, issues as it relates to effective management of inventory.

Develop recommendations based on thorough quantitative analysis and best practices and produce written assessment of findings.

Oversees vendor management platform, vendor credentialing, and vendor access.

Implements LEAN processes across all aspects of Supply Chain Operations, including Daily Management System processes, coaching caregivers in problem solving, A3 thinking, PDSA improvement work, and cross departmental collaboration for improved outcomes.

Performs ongoing assessment, review and update of departmental procedures, processes and workflow to produce high-quality, cost-effective delivery of products and services.

Provides project management for product conversions or other initiatives within the organization.

Monitors product utilization and advise departments and VAT's on cost and quantity control practices in collaboration with St. Charles Value Analysis Teams (VAT's).

Supports the introduction of new supplies and product conversions at all sites, ensuring clinicians and Caregivers are adequately prepared and informed.

Maximize use of Health System contracts for inventory, couriers, freight, and any other logistics contracts, ensuring compliance to contract terms.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals

Monitors and ensure all direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals

Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.


Required: Bachelor's Level Degree in Supply Chain, Business, or Healthcare Administration or other related field required.

Preferred: N/A


Required: Valid Oregon driver's license and meet SCHS driving requirements. Ability to travel to SCHS/SCMG worksites required.

Preferred: N/A


Required: Minimum of five years of increasing responsibility in materials management, warehousing, distribution, and/or automated materials management information systems (MMIS). Demonstrated understanding of supply chain practices and nomenclature. Min. of three years of hospital or other industry supervisory experience. Experience in implementing and maintaining supply chain/inventory management systems, & process improvement.

Preferred: 10 years progressively responsible experience in supply chain


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.



Must demonstrate excellent communication skills and ability to interact with a diverse population and professionally represent SCHS.

Ability to effectively interact and communicate with all levels within SCHS and external customers/clients/potential employees

Strong team working and collaborative skills. Demonstrated problem solving skills. Demonstrated interpersonal skills necessary to interact with all levels of Hospital Caregivers. Must be able to round on Caregivers throughout all campuses. Demonstrated strong commitment to customer service.

LEAN Leadership

Must embrace servant leadership style with core belief that our front line caregivers are best suited to solve problems. Must relentlessly work to remove barriers to improvement. Requires humility, courage, tenacity, focus, and continuous improvement mindsets.


Excellent facilitation and project management skills. Ability to manage assigned projects to specified budget and time line with minimal supervision. Must be able to prioritize, organize and assess work in order to meet aggressive deadlines and cope in fast-paced environment.

Mathematical/Data Analysis Skills:

Performs basic math (add, subtract, multiply and divide) calculations

Performs intermediate to advanced math (analysis, statistics, significant data or number manipulation).

Required: Ability to comprehend data logic and data processes. Ability to employ problem-solving skills effectively, compile complex reports and develop presentations to external stakeholders


Intermediate ability and experience in computer applications, specifically MS Office.

Demonstrated knowledge of word processing, spreadsheet and database software programs. Demonstrated hands-on working knowledge of electronic medical record and materials management information systems and software.


Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

First Shift (United States of America)

Is Exempt Position?

Job Family:

Scheduled Days of the Week:

Shift Start & End Time:

Keywords: St. Charles Health System, Bend , Manager, Supply Chain Operations, Professions , Bend, Oregon

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