IT Desktop Support Technician

Company: Deschutes Brewery
Location: Bend
Posted on: November 14, 2021

Job Description:

At Deschutes Brewery, we unapologetically make award-winning, damn tasty beer. We are determined to innovate, challenge the status quo, and be thought leaders at every turn. Our company culture bonds us together and creates conditions for success. It is lived daily as a behavioral expression of our collective set of core values: Love It or Dump It, One Team One Dream, Blow Our Customers' Minds, Time for Better Is Now, Celebrate, Crafted for Community and Own It! If you are on our team, it means you are part of creating something extraordinary. You're part of Deschutes. The IT Desktop Support Technician provides front-line end user support and maintains organizational workstations, peripherals, and software, including installing, diagnosing, maintaining, and upgrading workstation hardware and software to ensure optimal performance and security. Duties and Responsibilities: * Provide IT end-user support to the company as first line responder * Maintain excellent customer service, response times, issue resolutions and documentation * Triage tickets and gather all information necessary to escalate issues as appropriate * Assist end users in person, over the phone, via video conferencing, and/or via desktop sharing * Troubleshoot and resolve computer hardware and software issues * Maintain the health of company computers, peripherals, and phones, including hardware and software upgrades, updates, and replacements * Set up and manage user accounts and permissions on various platforms, including Active Directory * Maintain and utilize industry-standard toolsets used to accomplish IT-related tasks, such as the Service Desk platform, deployment tools, etc. * Provide end-user IT training, and maintain user-accessible documentation and instructions * Support company meetings by assisting in the facilitation of large meetings and webinars, as well as managing audio-visual hardware and software meeting tools such as Microsoft Teams * Manage end-user computer backups * Assist Systems Administrator with the administration of anti-malware systems pertaining to workstations * Escalate server and network related issues to the Systems Administrator, as needed * Maintain workstation-related software and hardware inventory, licensing, and support contracts * Facilitate the resolution of technical support issues between end users and third-party vendors whose systems internal IT does not directly support * Engage and coordinate with vendors to resolve technical issues with various systems under the IT Desktop Support Technician's purview, as needed * Remain current with industry technology and trends * All other duties as assigned Required Qualifications and Education: * Proven experience as IT Technician or relevant position * 2 years' experience supporting Microsoft Windows 10 desktop/laptop computers in a corporate environment * Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs. * Must have an intimate working knowledge of standard desktop software such as operating systems, system utilities, security, web browser, email, antivirus, and office productivity software. * Experience troubleshooting basic network, software, and printing problems * Strong customer service skills and the ability to communicate and work effectively with a diverse range of people in a professional and respectful manner * Excellent troubleshooting, diagnostic and problem-solving skills * Outstanding organizational and time-management skills * Ability to operate independently and as part of a team Preferred Qualifications: * Associate Degree or technical training equivalent in areas of computer and/or network technology * Certification related to the duties of an IT Technician is considered an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) * Experience working with and administering Office 365 Benefits! * 401k Match of 4% vested immediately! * Employee Stock Ownership Plan Participation * Affordable medical, dental and vision * Pro deals with local companies. * Awesome co-workers! Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in a job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We would encourage you to apply, even if you don't believe you meet every one of our qualifications described. If you are unsure whether you meet the qualifications of this position, or how this would be determined, please feel free to contact HR@deschutesbrewery.com to discuss your application.by Jobble

Keywords: Deschutes Brewery, Bend , IT Desktop Support Technician, Professions , Bend, Oregon