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Epic Applications Analyst I

Company: St. Charles Health System, Inc.
Location: Bend
Posted on: May 4, 2021

Job Description:

ST. CHARLES HEALTH SYSTEMJOB DESCRIPTIONTITLE: Epic Applications Analyst IREPORTS TO POSITION: Manager Information TechnologyDEPARTMENT: Information TechnologyDATE LAST REVIEWED: December 9, 2020OUR VISION: Creating America's healthiest community, togetherOUR MISSION: In the spirit of love and compassion, better health, better care, better valueOUR VALUES: Accountability, Caring and TeamworkDEPARTMENT SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles.We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.POSITION OVERVIEW: The Epic Applications Analyst I at St. Charles Health System is responsible for planning and executing all facets of the life cycle for the Epic applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR system's capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other caregivers.ESSENTIAL FUNCTIONS AND DUTIES:Provides support to the installation and implementation of system patches, service utilities and version upgrades as assigned; participates as a team member on process improvement efforts; ushers through simple to medium system environment changes.Collaborates with system users towards continuous improvement of the business value delivered by our software applications.Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.Participates in integrated area workgroups across application and operational teams.Understands the choices involved in application configuration and manage choices which support the guiding principles and strategies of the organization.Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR.Investigates standardization and process improvement opportunities while making build decisions.Collects information regarding potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.Ensures validity and integrity that interfaced data meets business requirements.Designs and executes small-scale application testing as required. Supports large- scale testing efforts, as assigned.Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems.Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.Analyzes and manages systems of simple-to-medium complexity to ensure service level agreements are met.Collaborates with caregivers across the enterprise to build strong relationships.Maintains data integrity and security for assigned applications and systems.Assists in the preparation for and conduction of user training when required.Collaborates with system users and report writers to provide business reporting.Completes project tasks of simple-to-medium complexity as assigned.Develops system documentation as assigned per standards.Participates in on-call rotation, as required, and participates in after hour escalation calls.Supports the vision, mission and values of the organization in all respects.Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.Provides and maintains a safe environment for caregivers, patients and guests.Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.May perform additional duties of similar complexity within the organization, as required or assigned.EDUCATION: Required: Bachelor's degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor's degree.Screening Exam: Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.Preferred: Graduate of an accredited college or university. Bachelor's degree in public or business administration, management information systems, or computer science.LICENSURE/CERTIFICATION/REGISTRATION:Required: Valid Oregon driver's license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all SCHS worksites. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses.Preferred: N/AEXPERIENCE:Required: Minimum of two (2) years of paid experience preferred or a combination of education and experience in systems and procedures analysis, project management, systems support or operational experience in business or clinical area is preferred. Additional Epic training preferred; however not required.Preferred: Experience with Hospital based and Ambulatory / Clinic based applications such as:Epic, Cerner, McKesson, Allscripts, Mosaiq, Nuance (eScription and Dragon), 3M Coding, Relay Health, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite.ADDITIONAL POSITION INFORMATION: Skills:Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers' needs are important through our actions; and going out of our way to help them.Time Management / Organization: Prioritizes and organizes tasks from multiple sources according to priorities identified by team lead and/or manager. Works with team leads and management regarding apparent priority and schedule conflicts. Ability to work under pressure in a fast-paced environment. Ability to multi-task and work independently.Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Ability to interact with a diverse population and professionally represent SCHS.Decision-Making: Assists individuals and cross-functional teams in their decision-making processes. Strong analytical, problem solving and decision making skills.Design: Knowledge of and continuous learning design features and limitations of those applications for which the incumbent is responsible.PERSONAL PROTECTIVE EQUIPMENT Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.PHYSICAL REQUIREMENTS:Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.Exposure to Elemental FactorsNever (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.Blood-Borne Pathogen (BBP) Exposure CategoryNo Risk for Exposure to BBPSchedule Weekly Hours:40Caregiver Type:RegularShift:First Shift (United States of America)Is Exempt Position?YesJob Family:ANALYST INFORMATION TECHNOLOGYCompensation (min.):26.66Compensation (mid.):33.42/ HourCompensation (max.):40.18/ HourScheduled Days of the Week:Monday-FridayShift Start & End Time:0800 to 1700

Keywords: St. Charles Health System, Inc., Bend , Epic Applications Analyst I, Professions , Bend, Oregon

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