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Customer Service Representative-2

Company: Republic Services
Location: Bend
Posted on: November 10, 2019

Job Description:

POSITION SUMMARY: With general direction and knowledge of Company services and processes, the Customer Service Representative I is responsible for processing and resolving customer service requests in a timely and accurate manner.

PRINCIPAL RESPONSIBILITIES:

  • Provides timely and accurate solutions for customer service requests, while demonstrating a high level of empathy, professionalism and respect.
  • Responds primarily to inbound calls and, as needed, initiates outbound calls to resolve customer service inquiries.
  • Inputs standard customer requests into Company systems.
  • Effectively responds to initial customer requests and may involve cross-functional assistance to resolve issues.
  • Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner.
  • Enters service and route data into computer for billing and route scheduling purposes.
  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement.
  • Performs other job-related duties as assigned or apparent.
    QUALIFICATIONS:
    • An Associate?s or Bachelor?s degree.
    • Knowledge of the waste management industry.
    • Experience using bilingual skills in a business environment.
      MINIMUM REQUIREMENTS:
      • High School diploma or G.E.D.
      • Minimum of 1 year of experience in a call center or other customer service related environment.
      • Experience working in a team environment.Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

        The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified.-- Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

        Company Description:

        Republic Services, Inc. is an industry leader in U.S. recycling and waste services. Through its subsidiaries, Republic---s collection companies, transfer stations, recycling centers and landfills focus on providing reliable environmental services and solutions for 14 million commercial, industrial, municipal and residential customers.Each day, Republic empowers more than 31,000 exceptional employees to do their best work. The Company takes pride in the commitment to the safety of employees and communities; customer engagement; environmental stewardship and sustainable practices; community involvement, and innovation in all aspects of its business operations. Republic strives to be an employer of choice for top talent and works to create and maintain an environment that attracts, develops and retains people who are aligned to serve customers and preserve the planet.

Keywords: Republic Services, Bend , Customer Service Representative-2, Other , Bend, Oregon

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