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Quality Assurance Representative - Bend, OR

Company: Wyndham Hotel Group
Location: Bend
Posted on: November 5, 2019

Job Description:

Quality Assurance Representative - Bend, OR Wyndham Destinations, the world's largest vacation ownership and exchange company and Fortune Magazine Most Admired Company is currently seeking a Quality Assurance Officer in Bend, OR. The Quality Assurance Representative follows Best Practices to support approved compliance policies and procedures. Responsibilities include reviewing legal documents with owners, completing after sale follow activities, providing on-going product knowledge training for sales teams, certifying eligible staff members to follow AQCM procedures, monitoring rescission rates, and communicating results to management. The QA reviews and analyzes rescission information, makes observations, completes reports, and assesses program progress. - QA reviews legal documents with owners to verify accuracy of information for a clear understanding of their contents following approved order and scripts. QA checks documents for proper signatures notarizations, and prepares copies for owner to take home. - QA makes new owner welcome calls within rescission periods, responds to owners seeking assistance, facilitates prompt courteous action, and tracks paperwork until customer file is complete and closed. - QA provides sales training for 30 compliance policies and for effective management of retention objectives including pre-pack, worksheet, owner kit review, on-going product knowledge instruction and other activities. - The QA trains, tests, and certifies eligible sales professionals to present documents with owners to Best Practices standards. - QA closely monitors site rescission rates using CRS reporting tools. - QA maintains accurate files/notes and provides feedback to site/corporate management completing reports with timeliness and accuracy. One year Timeshare/Vacation Ownership experience preferred Oregon Real Estate License Required Quality Assurance United States of America-Oregon-Bend Regular Full-time WVC - Sales-Marketing Wyndham Vacation Clubs Oct 7, 2019, 4:13:16 PM

Keywords: Wyndham Hotel Group, Bend , Quality Assurance Representative - Bend, OR, Other , Bend, Oregon

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