BendRecruiter Since 2001
the smart solution for Bend jobs

Customer Service Representative - Albany

Company: Assurant
Location: Albany
Posted on: October 18, 2019

Job Description:

We are always looking for great talent to fill current/future openings at Assurant.The Customer Service Representative (CSR) position has direct impact on the customer's satisfaction and experience with our company, products, and services. This role is responsible for providing superior service to our customers who have purchased extended warranty contracts for wireless cell phone handsets. Key responsibilities include verbally collecting pertinent information for the customer over the phone, determining insurance coverage on each claim, and providing the appropriate resolution based on Assurant company guidelines and values.Successful CSRs are able to respond with empathy during difficult customer conversations, while simultaneously entering data on different screens.Answer incoming customer calls and provide appropriate level of service and issue resolution according to company guidelines while providing a superior customer experience.- Receive and answer customer questions and resolve concerns relating to claims, warranties, and product servicing.- Follow standard screens/scripts as appropriate.- Maintain and update customer account records as needed.- Appropriately escalate customer questions and issues when necessary according to guidelines.Assess client needs and resolve claims according to insurance policy provisions and customer service guidelines.- Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.- Gather information and examine forms, policies, and other records as provided by claimant and other agencies or resources to make appropriate determination of resolution.- Forward suspected fraudulent and questionable claims to appropriate personnel.- Balance workload based on business needs between paperwork and in-bound calls. Responsible for meeting deadlines and requirements.Maintain and update product knowledge on an on-going basis and attend workshops, seminars, and other training sessions as appropriate.- Build and maintain effective working relationships and support teamwork in meeting company goals.- Understand how the Customer Service Representative role fits into the larger organizational context and actively support others in the achievement of common goals.- Maintain professionalism with all contacts, both internal and external and treat individuals with respect.- Participate in special projects, assume new responsibilities, and adjust priorities as requested.Basic Qualifications Required - Experience, Skills, and Knowledge:

  • High school diploma or GED
  • Minimum 6 months previous customer service experience
  • Ability to type 25 words per minuteOther Requirements:
    • Excellent customer service and communication skills--
    • Ability to multi-taskPreferred Experience, Skills, and Knowledge:
      • Minimum of 1-year experience as a Customer Service Representative in a call center environment
      • Experience moving between multiple screens while entering data
      • Bilingual a plus

Keywords: Assurant, Bend , Customer Service Representative - Albany, Other , Albany, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


CDL A Company Drivers - New Pay Packages & Sign-on Bonus
Description: CLASS A CDL - OVER THE ROAD - COMPANY TRUCK DRIVER - GUARANTEED PAY GO FIRST CLASS OTR Class A CDL Truck Drivers are the backbone of May Trucking Company. We never forget that our success as an organization (more...)
Company: May Trucking
Location: Eugene
Posted on: 11/15/2019

Nurse Manager - ED, ICU, NICU, OR, MedSurg - Eugene
Description: PeaceHealth is now hiring Registered Nurses for incredible opportunities in Oregon, Washington, and Alaska We are a non-profit health care system with hospitals and clinics in Washington,
Company: PeaceHealth
Location: Eugene
Posted on: 11/15/2019

Class A CDL Company Drivers - New Pay Packages & Sign-on Bonus
Description: CLASS A CDL - OVER THE ROAD - COMPANY TRUCK DRIVER - GUARANTEED PAY GO FIRST CLASS OTR Class A CDL Truck Drivers are the backbone of May Trucking Company. We never forget that our success as an organization (more...)
Company: May Trucking
Location: Eugene
Posted on: 11/15/2019


Millwright - Forestry Cottage
Description: We are looking for a Millwright Who we are: Forest products company, building value with timberland management, safe and efficient manufacturing, and passionate, capable people. We market quality products (more...)
Company: NetHire
Location: Eugene
Posted on: 11/15/2019

Company Drivers
Description: CLASS A CDL - OVER THE ROAD - COMPANY TRUCK DRIVER - GUARANTEED PAY GO FIRST CLASS OTR Class A CDL Truck Drivers are the backbone of May Trucking Company. We never forget that our success as an organization (more...)
Company: May Trucking
Location: Eugene
Posted on: 11/15/2019

CDL A Truck Drivers - $3,000 Sign-On Bonus!!
Description: Head Out West in Comfort At Andrus, we support you by offering fully loaded equipment that is ready to get you on the road safe and sound - Solo Driver - Pay amp Bonuses - 3,000 Sign-On Bonus - 500 (more...)
Company: Andrus Transportation
Location: Eugene
Posted on: 11/15/2019

CDL A Flatbed Drivers - *AGGRESSIVE New Pay Scale!*
Description: Head Out West in Comfort At Andrus, we support you by offering fully loaded equipment that is ready to get you on the road safe and sound - Flatbed - Aggressive New Pay Scale for Flatbed Drivers Pay (more...)
Company: Andrus Transportation
Location: Eugene
Posted on: 11/15/2019

QuickBooks Live Senior Expert Bookkeeper
Description: Overview Join Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. QuickBooks Live support that mission to ourQuickBooks Live customers by: providing valuable guidance, (more...)
Company: Intuit
Location: Eugene
Posted on: 11/15/2019

Mail Processor
Description: Mail Processor: br Duties and Responsibilities ul li The Mail Processor is responsible for utilizing various sort programs or manual distribution schematics to make one or more sortations of inbound (more...)
Company: USPh
Location: Eugene
Posted on: 11/15/2019

Electrician - Eugene
Description: Description 13 13 13 13 Journeyman Electrician 13 13 13 13 Hire-On Bonus: 3,500.00 13 13 13 13 We are currently hiring licensed electricians for work on a solar project in (more...)
Company: Tradesmen International, Inc.
Location: Eugene
Posted on: 11/15/2019

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Bend RSS job feeds