IT Support Specialist - Mid level
Company: Yoh Services, LLC
Posted on: July 2, 2019
JOB TITLE: IT Support Specialist (Temp)Job DescriptionOur client's
Bend Studio is looking for a seriously passionate computer nerd to
help support our game development studio while we expand our
office. Our ideal candidate needs to love gaming, building custom
PC's and helping your coworkers hurdle seemingly difficult IT
obstacles so our client can continue to be the best place to play.
It's not an easy job, you'll be constantly challenged and be
expected to solve some crazy desktop support problems. If you're
looking to gain some IT XP, join our team to level up!The IT
Support Specialist will support users and systems located at our
Bend, OR office. This position will be responsible for all aspects
of day-to-day desktop management. The ideal candidate will have a
minimum of 3 years with IT helpdesk experience.Responsibilities
Must have strong experience with the most recent versions of
Microsoft Windows and Apple OSX. Install, and configure hardware,
operating systems, and application software on new and existing PC,
Mac, laptop, and printers. Microsoft Windows Deployment Server,
image creation and automated deployments of desktop and server
operating systems. Manage Active Directory domain user and computer
accounts. Manage inventory of software licenses and hardware
assets. Respond to end user requests via phone, email, trouble
ticket and walk-ins; quickly identify research and resolve issues.
Manage desktop protection utilities and provide immediate response
to outbreaks and new security updates. Create documentation for
standard operating procedures, one-off installations, and end user
training. Be available off hours for scheduled maintenance,
critical update releases, physical office moves, and duty pager.
Must be able to lift up to 50 pounds. Qualifications PEOPLE:
Excellent and proven verbal and written communication skills in
English. Strong sense of urgency, self-motivation, and work ethic.
Great customer service skills. Friendly and eager to learn.
PROCESS: Ability to document system build procedures, and process
workflow related to end user support and system administration
including setup and delivery of new equipment, installing software
and related patches. TECHNICAL: Must have a strong understanding of
PC client workstation/server hardware, operating systems,
applications, development consoles, printers, mobile devices,
networking, Mac and Mac specific software. Understanding of current
hardware standards and future hardware releases. Strong Windows OS
background including Windows 7 through 10. Familiar with studio
development applications including: Perforce, Visual Studio, Maya,
Photoshop a giant plus. Knowledge of enterprise desktop and user
administrative tools. Basic understanding of server side components
and applications including web, application, and database
infrastructure. Understanding of basic network protocols including
TCP/IP, DNS, SMTP, HTTP, as well as network hardware. Knowledge of
windows deployment solutions such as Windows Deployment Server
(WDS), Windows Automated Installation Kit (WAIK), and Microsoft
Deployment Toolkit (MDT). Strong hardware and software
troubleshooting skills in a fast paced environment required.
Experience equivalent to MCDST, ACMT, CompTIA A+ or above highly
desired. Strong written and verbal communication skills.
PLANNING/IMPLEMENTATION: Working as a team player to deliver
projects on time. INDUSTRY: Demonstrated success in a helpdesk or
service oriented structure. Have knowledge of commonly used
concepts, practices and procedures. Has IT experience working for a
high tech company, preferably in multimedia or entertainment.#ESMSC
Keywords: Yoh Services, LLC, Bend , IT Support Specialist - Mid level, Other , Bend, Oregon
Didn't find what you're looking for? Search again!