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Training Delivery Specialist

Company: Les Schwab Tire Center
Location: Bend
Posted on: June 9, 2024

Job Description:

Job DescriptionJob Description:POSITION SUMMARY: Provide support for Learning Management System (LMS) users by troubleshooting/resolving or escalating user reported issues according to department Service Standards. Support in-person and virtual classroom training. Execute LMS System Administrator support tasks.PRIMARY RESPONSIBILITIES: ‚Äč

  • Provide World Class Customer Service to employes and serve as a trusted advisor for all operational training programs.
  • Troubleshoot user reported LMS and course challenges and ultimately identify root cause.
  • Document and escalate each issue using internal service tracking tools.
  • Resolve or escalate course issues to content development teams and communicate all other identified issues. Follow through to ensure issue resolution.
  • Provide end user training and assistance for LMS navigation, transcripts and reporting.
  • Support various instructor led training sessions including in-person and virtual.
  • Maintain a positive and collaborative relationship with Help Desk resources.
  • Partner with stakeholders on end user system usage and feedback; collect system improvement opportunities.
  • Serve as a trusted advisor for all operational training programs by answering questions and escalating issues as needed.
  • Research training history and provide reports upon request.
  • Execute and QA review weekly, monthly and quarterly reports and others as needed.
  • Administer and deliver configured reports. Assist with design of system generated reports.
  • Assign training to end users as needed.
  • Assist with maintenance of system configuration including: automatic training assignments, curriculum adjustments, custom pages, welcome pages, system generated email, system release readiness.
  • Conduct Quality assurance tests as outlined in course/curriculum deployment processes.
  • Assist with content development as assigned, including curriculum configuration, user guides, job aids, store training meeting materials, onboarding packets, and other deliverables.MINIMUM REQUIREMENTS:
    • Bachelor's degree preferred
    • Minimum 1+ years of customer service support required; 1-3 years of LMS support/administration preferred.
    • Preferred experience in e-learning quality testing, technical troubleshooting processes, and the ability to multi-task and effectively manage competing deadlines and demands.
    • Preferred experience with Cornerstone Learning Management System, Google Suite, Microsoft Word, Excel, PowerPoint.
    • Written and verbal communication skills, excellent interpersonal skills, commitment to providing World Class Customer Service, ability to troubleshoot and problem solve, ability to develop creative solutions
    • Ability to work effectively within a high performing team, capacity for flexibility and responsiveness to changing demands; problem solving.BENEFITS:
      • Quarterly profit-sharing bonus
      • FREE medical healthcare option for employees
      • Company-funded retirement plan - no cost to employee
      • Paid holidays
      • Paid time off
      • Flex remote arrangements (3-4 days in office 1-2 days from home)
      • Tuition Assistance
      • Employee discountReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions/primary responsibilities. This job description is not all inclusive and is subject to change. Additional duties and tasks may be assigned, as necessary. Employment remains "AT WILL" at all times.

Keywords: Les Schwab Tire Center, Bend , Training Delivery Specialist, Other , Bend, Oregon

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