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Sales Representative / Customer Service Representative

Company: ServiceMaster Restore USA
Location: Bend
Posted on: January 27, 2023

Job Description:

Position OverviewManages relationships with current customers, agents, adjusters and referral sources. Prospects for additional revenue opportunities.Job ResponsibilitiesContacts customers before and after service is performed to ensure satisfaction and develop additional prospectsProspects and develops new sales leads in assigned verticalsCreate, manage, and maintain key relationships with insurance agents, adjusters' other key relationshipsContinually builds product knowledge and refines sales techniques for specific relationship types and verticalsPrepares documents for job file reviews with current and prospective clientsDocuments and reports on key referral-source relationships weekly and monthlyParticipates in collections efforts with non-residential customers when necessaryResolves issues with customersJob RequirementsHigh school graduate or equivalent; college degree preferred1-2 years experience in the Disaster Restoration field; IICRC Certifications preferred6-12 months of sales experience or prior sales training is highly desired, but not requiredValid Driver's License and satisfactory driving recordGood verbal and written and communication skillsGood customer service skillsHighly motivated, strong work ethic and enjoy the selling processBuild rapport easily and establish trust, leading to lasting customer relationshipsCan effectively present information to customers one-on-one and in small groupsHas a good aptitude for basic math necessary for doing calculations related to the sales processLocal and regional travel may be required for trade shows, training, networking events and for selling services immediately after catastrophic eventsSome work required outside of traditional working hours to network and represent the company at business social eventsSkilled using social media and other web-based sales toolsPhysical Demands and Working ConditionsThe physical demands are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Incumbent must be prepared to: Move up to 20 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects. Sit for long periods of time while using office equipment such as computers, phones etc. Fingering and Repetitive motions; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment. Express or exchange ideas with others quickly, accurately, and receive and act on detailed information. Close visual acuity to perform detail-oriented activities at distances close to the eyes, such as preparing and analyzing data, viewing computer screen and expansive reading. Be exposed to various inside working conditions: The change of building environment such as with or without air conditioning and heating.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. The Company reserves the right to modify this description in the future, with or without notice to the employee. This Job Description does not create an employment contract, implied or otherwise, and employment with the Company remains at will. These responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities.Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.Our environment is a diverse community where successful people work together to achieve common goals.This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to The ServiceMaster Company, LLC.

Keywords: ServiceMaster Restore USA, Bend , Sales Representative / Customer Service Representative, Other , Bend, Oregon

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