Diner Server

Company: Black Bear Diner
Location: Redmond
Posted on: November 26, 2022

Job Description:

*Full Job Description*

*Diner Server Job Description*

*Summary: *

* At Black Bear Diners, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service.
* The overall responsibility for servers is to provide friendly, prompt, individualized service that creates a dining experience so positive that all guests will want to return.

*Qualities of a Great server: *

* Patience
* Good Sense of Humor
* Enthusiastic
* Ability to remain calm under pressure
* Ability to multi-task

*Knowledge / Technical Expertise: *

* Familiar with and practice all company standards related to position.
* Welcome and greet guests. Make all our guests feel comfortable and let them know you're there to personally take care of them.
* Inform guests of specials and feature items.
* Answer questions about our food, beverages and other restaurant functions and services.
* Take food and beverage orders from guests, enter orders in our point-of-sale system.
* Deliver food and beverages to guests in a timely matter.
* Run food orders from the pick-up window promptly regardless of which server placed the order.
* Perform side work at the start and end of each shift as assigned.
* Maintain clean service areas.
* Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests. Pre-bus tables frequently.
* Prepare bill and present check to guest at appropriate point in service sequence.
* Clean and reset tables promptly. Clean chairs, booths, and surrounding carpet.
* Be ready and willing to assist fellow servers as situations arise.
* Thank guests for their visit and invite them to return.
* Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor.
* Possess verbal and language skills to understand and communicate with guests.
* Must have a basic knowledge of dining room and service procedures and functions.
* Possess basic math skills, operate a point-of-sale system, and have the ability to handle money.
* Other Duties as assigned

*Appearance / Uniform: *

* Complies with all company standards related to appearance and uniform standards. Examples include hair, jewelry, shoes, suspenders, nametags, facial hair, etc. as detailed in the company handbook.

*Work Conditions: *

* Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business.

*Postural & Physical Demand Requirements: *

* Frequent reaching above waist, chest and shoulder level as well as and reaching below waist level.
* Frequent to continuous need for manual dexterity of both hands (pushing, pulling, handling, gripping, fine finger controls, etc.).
* Continuous standing on hard surfaces for many tasks.
* Frequent hip flexion while walking for all tasks.
* Frequent exposure to cold/ below freezing and high heat temperatures (walk-in refrigerator, freezers, and ovens)
* Be able to work in a standing position for long periods of time.
* Be able to safely lift and easily maneuver plates of food, as well as supplies weighing up to 10 pounds frequently, 50 lbs. occasionally.
* Bending, squatting, stooping for cleaning activities throughout the shift.
* Climbing on step stools for cleaning projects as needed.

Job Types: Full-time, Part-time

Pay: From $13.50 per hour

Benefits:
* Employee discount
* Flexible schedule
Physical setting:
* Casual dining restaurant
Schedule:
* Day shift
* Evening shift
* Monday to Friday
* Weekend availability
Supplemental pay types:
* Tips

Work Location: One location%58047475%

Keywords: Black Bear Diner, Bend , Diner Server, Other , Redmond, Oregon