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Customer Service Representative

Company: AP Equipment Financing
Location: Bend
Posted on: November 26, 2022

Job Description:

We continue to grow and need to add to our Customer Service team! AP Equipment Financing currently has an opening for a Customer Service Representative where the main job duties revolve around working with our customers (phone, email, chat only) and being their advocate. This opportunity is best suited for someone who really cares about offering exceptional customer service, is a self-manager, and who enjoys problem solving. This person is also process driven, with an eye for detail.

The culture at AP Equipment Financing involves a work hard, play hard mentality. We have created a highly stimulating, challenging, and rewarding culture which we are extremely proud of! We are looking for the right cultural fit to be part of our family. As a rapidly growing finance company there is little time for idleness, but we still manage to maintain a casual, fun, and social environment where we all love coming to work!

*Job Functions Include, but are not Limited to: *

* Communicate with customers & other departments primarily via telephone and email
* Assist with in-house insurance tracking process
* Work from dashboards and workflows
* Provide payoff calculations on subject loans and leases
* Address insurance related questions/issues
* Manage hard mail, scan, save, file etc.
* Take payments from customers
* Process loan assignments
* Participate in administrating portfolio sales
* Collect information and submit payment relief requests for processing
* Assist in collecting payments from delinquent customers
* Utilize internal systems to create and manage cases for issues arising from communications

*Job Qualifications: *

* Customer Service experience required (1+ years)
* Office/Admin experience required (2+ years)
* Microsoft Office experience required
* SalesForce and/or Aspire experience a bonus!

*Compensation: *

* Competitive salary range
* Medical, HSA, Dental, Vision, Life/AD&D, LTD
* Paid vacation, paid sick leave, paid holidays
* 401(k) Plan-3% employer contribution
* It is casual Friday every day!
* Hybrid schedule-Work from home 3 days per week with 2 days in the office.

*Working Conditions: *Must have a dedicated home workspace that will allow for a quiet, private atmosphere; have high speed internet; be able to sit/stand at a computer for 8 hours per day; be able to operate a company laptop.

_AP Equipment Financing is a dedicated to equal employment and advancement opportunities for all our employees. It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and the ability to perform a job without regard to race, color, religion, sex, age, national origin, disability, veteran status or any other statutorily protected status and to maintain an environment free from intimidation or harassment based on these grounds._

Job Type: Full-time

Benefits:
* 401(k)
* Dental insurance
* Employee assistance program
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Tuition reimbursement
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* Bend, OR 97702: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location%58047475%

Keywords: AP Equipment Financing, Bend , Customer Service Representative, Other , Bend, Oregon

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