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Customer Service Representative (Medical/Healthcare Industry)

Company: Lincare
Location: Bend
Posted on: November 25, 2022

Job Description:

Lincare is the nation's leading provider of clinical respiratory services, oxygen and durable medical equipment. We are currently seeking a Customer Service Representative for our Bend, OR location.

_This position will be ON SITE. It is not remote._

*\*\*Permanent position with a full benefits package and matching 401K\*\**

*\*\*Paid public holidays and PTO\*\**

*\*\*Day Shift. Mon - Fri. \*\**

Job Responsibilities:

* Establishes customer contact by receiving inbound return calls and initiating follow up outbound calls
* Submit new orders and monitor their completion, from initiation to setup, working closely with the clinical, sales, and service departments
* Prepare and analyze the billing and setup paperwork for patient services
* Work closely with existing patients to troubleshoot issues, identify solutions, and dispatch corrective action via the appropriate departments within the organization
* provide outcome-based solutions for our physician referral sources and existing patient population
* Demonstrate knowledge of medical terminology with high proficiency of general medical office procedures, including HIPAA regulations (training provided)
* Recommend potential products or services to management by collecting patient information and analyzing customer needs

Requirements:

* High School Diploma/GED Required
* Must type at least 25-30 words per minute
* Computer skills that include the use of computer programs as well as the use of internet and email
* Must be very good at multitasking
* Excellent communication skills, both verbal and written
* Excellent organizational skills sufficient to maintain consistent, accurate records

Physical Demands: The employee may frequently lift and/or move up to 10 pounds and may occasionally lift and/or move up to 25 pounds

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Disability insurance
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Vision insurance
Schedule:
* Day shift
* Monday to Friday

Work Location: One location%58047475%

Keywords: Lincare, Bend , Customer Service Representative (Medical/Healthcare Industry), Other , Bend, Oregon

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