IT Support Specialist (Contract)
Posted on: November 19, 2022
Why PlayStation?PlayStation isn't just the Best Place to Play -
it's also the Best Place to Work. Today, we're
recognized as a global leader in entertainment producing The
PlayStation family of products and
services including PlayStation -5, PlayStation -4, PlayStation -VR,
PlayStation -Plus, acclaimed
PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that
empowers employees and
embraces diversity. We welcome and encourage everyone who has a
passion and curiosity for
innovation, technology, and play to explore our open positions and
join our growing global
The PlayStation brand falls under Sony Interactive Entertainment, a
wholly-owned subsidiary of
IT Support Specialist (Contract)
Sony PlayStation in Bend is looking for a seriously passionate
computer nerd to help support our
game development studio. Our ideal candidate needs to love gaming,
building custom PC's and
helping your coworkers hurdle seemingly difficult IT obstacles so
PlayStation can continue to be
the best place to play. It's not an easy job, you'll be constantly
challenged and be expected to
solve some crazy desktop support problems. If you're looking to
gain some IT XP, join our team to
level up! -
The IT Support Specialist will support users and systems located at
our Bend Oregon office. This
position will be responsible for all aspects of day-to-day desktop
management. In addition, the
candidate must be familiar with working remotely and supporting
users in their home. The ideal
candidate will have a minimum of 3 years with IT helpdesk
experience. This person must excel in
customer service, collaboration and thrive in a fast-pace,
This is an on-premises role, and the candidate will be expected to
work in the office in Bend,
Oregon. As this is a contract role, no relocation assistance is
--- Must have strong experience with the most recent versions of
Windows, and some MacOS & Linux.
--- Install, configure, and troubleshoot hardware, operating
application software on desktops and laptops running Microsoft
Windows and MacOS.
--- Familiar with supporting iOS, iPadOS, and Android mobile
--- Some onsite duties include hardware troubleshooting, part
upgrades, shipping and receiving, and coordination with employees
for equipment pickups.
--- Respond to end user requests via chat, email, tickets, phone.
identify, research, and resolve issues. -
--- Must be familiar with supporting users remotely using tools
such as Slack,
WebEx, Teams, and more.
--- Keep computer operating systems updated in compliance with Sony
--- Participate and collaborate with peers locally and across Sony
complete larger projects. -
--- Manage desktop protection utilities and provide immediate
outbreaks and new security incidents.
--- Manage Active Directory domain user and computer accounts.
--- Manage inventory of software licenses and hardware assets.
--- Configure and maintain Windows Servers. -
--- Microsoft Windows Deployment Server, image creation and
of desktop and server operating systems. -
--- Create documentation for standard operating procedures,
installations, and end user training.
--- Be available off hours for scheduled maintenance, critical
and physical office moves.
--- Must be able to lift up to 50 pounds.
o Excellent and proven verbal and written communication skills
o Strong sense of urgency, self-motivation, and work ethic. -
o Great customer service skills. -
o Friendly and eager to learn. -
o Ability to document system build procedures, and process workflow
end user support and system administration including setup and
delivery of new equipment,
installing software and related patches. -
o Must have a strong understanding of PC client workstation/server
operating systems, applications, development consoles, printers,
mobile devices, networking, Mac,
and Mac specific software. -
o Understanding of current hardware standards and future
o Strong Windows OS background through Windows 11. Familiar with
development applications including Perforce, Visual Studio, Maya,
Photoshop a giant
o Knowledge of enterprise desktop and user administrative tools.
o Basic understanding of server-side components and applications
application, and database infrastructure. -
o Understanding of basic network protocols including TCP/IP, DNS,
as well as network hardware. -
o Knowledge of windows deployment solutions such as Windows
(WDS), Windows Automated Installation Kit (WAIK), and Microsoft
o Strong hardware and software troubleshooting skills in a
environment required. -
o Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above
o Strong written and verbal communication skills. -
o Working as a team player to deliver projects on time.
o Demonstrated success in a helpdesk or service-oriented
o Knowledge of commonly used concepts, practices, and
o IT experience working for a high-tech company, preferably in
Equal Opportunity Statement: Sony is an Equal Opportunity Employer.
All persons will receive consideration for employment
without regard to gender (including gender identity, gender
expression and gender
reassignment), race (including colour, nationality, ethnic or
national origin), religion or
belief, marital or civil partnership status, disability, age,
sexual orientation, pregnancy or
maternity, trade union membership or membership in any other
legally protected category.
We strive to create an inclusive environment, empower employees and
embrace diversity. We
encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with
arrest and conviction
records will be considered for employment.
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+
students, inclusive employers & anyone who believes in workplace
Keywords: myGwork, Bend , IT Support Specialist (Contract), Other , Bend, Oregon
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