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IT Support Specialist (Contract)

Company: myGwork
Location: Bend
Posted on: November 19, 2022

Job Description:

Why PlayStation?PlayStation isn't just the Best Place to Play - it's also the Best Place to Work. Today, we're
recognized as a global leader in entertainment producing The PlayStation family of products and
services including PlayStation -5, PlayStation -4, PlayStation -VR, PlayStation -Plus, acclaimed
PlayStation software titles from PlayStation Studios, and more.
PlayStation also strives to create an inclusive environment that empowers employees and
embraces diversity. We welcome and encourage everyone who has a passion and curiosity for
innovation, technology, and play to explore our open positions and join our growing global
team.
The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of
Sony Corporation.
IT Support Specialist (Contract)
Sony PlayStation in Bend is looking for a seriously passionate computer nerd to help support our
game development studio. Our ideal candidate needs to love gaming, building custom PC's and
helping your coworkers hurdle seemingly difficult IT obstacles so PlayStation can continue to be
the best place to play. It's not an easy job, you'll be constantly challenged and be expected to
solve some crazy desktop support problems. If you're looking to gain some IT XP, join our team to
level up! -
The IT Support Specialist will support users and systems located at our Bend Oregon office. This
position will be responsible for all aspects of day-to-day desktop management. In addition, the
candidate must be familiar with working remotely and supporting users in their home. The ideal
candidate will have a minimum of 3 years with IT helpdesk experience. This person must excel in
customer service, collaboration and thrive in a fast-pace, cutting-edge environment.
This is an on-premises role, and the candidate will be expected to work in the office in Bend,
Oregon. As this is a contract role, no relocation assistance is provided.
Responsibilities
--- Must have strong experience with the most recent versions of Microsoft
Windows, and some MacOS & Linux.
--- Install, configure, and troubleshoot hardware, operating systems, and
application software on desktops and laptops running Microsoft Windows and MacOS.
--- Familiar with supporting iOS, iPadOS, and Android mobile devices. -
--- Some onsite duties include hardware troubleshooting, part replacement, system
upgrades, shipping and receiving, and coordination with employees for equipment pickups.
--- Respond to end user requests via chat, email, tickets, phone. Quickly
identify, research, and resolve issues. -
--- Must be familiar with supporting users remotely using tools such as Slack,
WebEx, Teams, and more.
--- Keep computer operating systems updated in compliance with Sony InfoSec
standards.
--- Participate and collaborate with peers locally and across Sony to help
complete larger projects. -
--- Manage desktop protection utilities and provide immediate response to
outbreaks and new security incidents.
--- Manage Active Directory domain user and computer accounts. -
--- Manage inventory of software licenses and hardware assets. -
--- Configure and maintain Windows Servers. -
--- Microsoft Windows Deployment Server, image creation and automated deployments
of desktop and server operating systems. -
--- Create documentation for standard operating procedures, one-off
installations, and end user training.
--- Be available off hours for scheduled maintenance, critical update releases,
and physical office moves.
--- Must be able to lift up to 50 pounds.
Qualifications
PEOPLE
o Excellent and proven verbal and written communication skills in
English. -
o Strong sense of urgency, self-motivation, and work ethic. -
o Great customer service skills. -
o Friendly and eager to learn. -
PROCESS
o Ability to document system build procedures, and process workflow related to
end user support and system administration including setup and delivery of new equipment,
installing software and related patches. -
TECHNICAL -
o Must have a strong understanding of PC client workstation/server hardware,
operating systems, applications, development consoles, printers, mobile devices, networking, Mac,
and Mac specific software. -
o Understanding of current hardware standards and future hardware
releases. -
o Strong Windows OS background through Windows 11. Familiar with studio
development applications including Perforce, Visual Studio, Maya, Photoshop a giant
plus. -
o Knowledge of enterprise desktop and user administrative tools. -
o Basic understanding of server-side components and applications including web,
application, and database infrastructure. -
o Understanding of basic network protocols including TCP/IP, DNS, SMTP,
as well as network hardware. -
o Knowledge of windows deployment solutions such as Windows Deployment Server
(WDS), Windows Automated Installation Kit (WAIK), and Microsoft Deployment Toolkit
(MDT). -
o Strong hardware and software troubleshooting skills in a fast-paced
environment required. -
o Experience equivalent to MTA, MCSA, ACMT, CompTIA A+ or above highly
desired. -
o Strong written and verbal communication skills. -
PLANNING/IMPLEMENTATION
o Working as a team player to deliver projects on time.
INDUSTRY
o Demonstrated success in a helpdesk or service-oriented structure.

o Knowledge of commonly used concepts, practices, and procedures.
o IT experience working for a high-tech company, preferably in multimedia or
entertainment.
#LI-DL2
Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment
without regard to gender (including gender identity, gender expression and gender
reassignment), race (including colour, nationality, ethnic or national origin), religion or
belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy or
maternity, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We
encourage everyone to respond.
PlayStation is a Fair Chance employer and qualified applicants with arrest and conviction
records will be considered for employment.
This employer is a corporate member of
myGwork - LGBTQ+ professionals, the business community for LGBTQ+ professionals,
students, inclusive employers & anyone who believes in workplace equality.

Keywords: myGwork, Bend , IT Support Specialist (Contract), Other , Bend, Oregon

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