Coordinator Registration and Scheduling (Full Time)

Company: St. Charles Health System
Location: Bend
Posted on: June 18, 2022

Job Description:

Typical pay range: $21.75- $28.16

Cancer Services - Bend, Oregon

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Cancer Center Registration/Scheduling Coordinator

REPORTS TO POSITION: Cancer Center Operations Manager

DEPARTMENT: St. Charles Cancer Center

DATE LAST REVIEWED: March 2, 2015

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY:

The Cancer Center at St. Charles Health System is a comprehensive cancer center that provides holistic care to our patients. The cancer center provides chemotherapy, medical oncology, infusion services, radiation therapy, integrative medicine, nutrition, social work, survivorship and other supportive care treatments.

All of our staff support our patients in the various stages of their treatments.

POSITION OVERVIEW:

The Cancer Center Registration/Scduling Coordinator provides support for caregivers performing registration and scheduling duties for St. Charles Heatlh System Cancer Center. Monitor and analyze performance measures and quality indicators. Will be able to provide training to new caregivers, conduct competency reviews of existing caregivers at varying intervals throughtout the year, and train current caregivers to new policies, procedures and/or system upgrades. Develop and update training manuals and curricula. Performs schedule maintenance. Demonstrate competency in all areas of registration and scheduling including, infusion room, radiation therapy , medical oncology, new patient referrals, verifying patient information, cashiering. Must maintain excellent customer service relations with patients, hospital staff, office staff and physicians.

This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Fosters a collaborative wokring environment by seeking input and feedback from caregivers when change occurs or is imminent. Anticipates need for change through direct observation and maintains open communication with other departments/facilities. Actively manges equipment, resources, time and materials.

Responsible for training new and existing caregivers to all technology applications, upgrades, policy changes. Will develop training materials and help maintain policy manuals.

Responsible for staff schedule for registration/scheduling team.

Responsible for schedule template build in scheduling application.

Ability to work in any area of Cancer Center registration/scheduling.

Review weekly, monthly reports related to registration/scheduling processes. Identify trends with manager/caregiver to ensure performance/productivity. May recommend corrective action when caregiver fails to improve quality after training/coaching. Assist caregivers and other team members in reaching departmental goals.

Coordinates patient reminder calls staff or systems.

Performs Patient Access Admitting Representative duties for Cancer Center.

Collects Copays/Deductibles from patients as indicated by insurance companies, Pre-Registration staff and Financial counsellors. Processes payment accurately, and completes daily deposits.

Scheduling multiple appointment types including: New patients return visits, infusions including chemotherapy/infusion room appointments, radiation therapy, other procedures, MD referrals, imaging studies, etc. Coordinates patient care with outside facilities including OHSU and Hospice Facilities. Responsible for communicating instructions or other information pertinent to scheduled procedures. Responsible for retrieving and forwarding orders and patient records as required related to patient appointments. Utilizes appropriate scheduling systems.

Demonstrates excellent customer service skills. Demonstrates ability to multi-task and complete work in a timely manner. Understands medical terminology and procedures.

Identifies process improvement opportunities. Assists with documenting policy and procedures.

Serves as back up to other administrative staff in the clinic. May also be required to cover responsibilities in sattelite clinics.

Assists with special projects as needed.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Valid Oregon driver's license and ability to meet St. Charles Health System driving requirements.

Preferred: N/A

EXPERIENCE:

Required: Three years working in a physician's office, medical clinic, or hospital setting. Experience in customer service and dealing with physician office staff/general public.

Preferred: Experience in coordination or supervision of registration and scheduling staff. Oncology/ medical office practice experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to multi-task and work independently and with teams.

Attention to detail.

Excellent organizational and multi-tasking skills.

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

First Shift (United States of America)

Is Exempt Position?

No

Job Family:

COORDINATOR CLERICAL

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

7:30-5

Keywords: St. Charles Health System, Bend , Coordinator Registration and Scheduling (Full Time), Other , Bend, Oregon