Assistant Executive Housekeeper
Company: Sunriver Resort
Location: Bend
Posted on: May 8, 2022
Job Description:
SunRiver Resort Hiring Event Date: Wednesday, April 13th Time:
4:00 PM - 6:00 PMLocation: Homestead Building near the Sunriver
Resort Great HallAssistant Executive Housekeeper Job
Description:SUMMARY: The Assistant Executive Housekeeper is
responsible for assisting in the oversight of the entire Lodge
Village and River Lodge housekeeping areas. This requires a solid
understanding of our cleanliness standards and financial goals.
These responsibilities may also include staff training, development
and scheduling. The Assistant Executive Housekeeper will promote an
atmosphere that insures customer and associate satisfaction as well
as maintain the AAA Four Diamond standards. This position reports
directly to the Executive Housekeeper and requires a strong eye for
room cleanliness detail. The Assistant Executive Housekeeper will
have the ability to effectively communicate with team members,
other departments and our guests. They will ensure service quality,
staff efficiency, safety standards and financial productivity. They
will always conduct themselves in manner which supports the Core
Values of Sunriver Resort:TrustOpen & Honest
CommunicationCommitmentThey shall strive to provide exceptional
service to both internal and external guests at all times. They
will be responsible for exemplifying the Sunriver Resort Culture as
well as promoting Sunriver Resort as both the Destination and
Employer of Choice!ESSENTIAL JOB FUNCTIONS:
- Must possess the following strengths: high energy, motivational
leader, effective communicator and experience in providing
exceptional customer service
- Must have excellent organizational, interpersonal and
administrative skills
- Demonstrated ability to successfully interact with people of
diverse socioeconomic, cultural, disability, and ethnic
backgrounds
- Service oriented style with professional presentation
skills
- Will assist administrator with payroll, scheduling and ordering
supplies as needed
- Directly responsible for holding the staff accountable when
room cleanliness and inspections of rooms are not up to the
Sunriver Resort standards
- Willing and able to assist in cleaning rooms or taking on
special projects based on business levels and operational
needs
- Manages and coordinates the daily duties of the Core
Housekeeping department
- Performs ongoing quality inspections of units and takes
corrective action as needed to address quality deficiencies
- Partners with our private owners to ensure our privately owned
rooms are being maintained properly
- Maintains an awareness of all safety and emergency procedures
and his/her role in assisting during critical times
- Ensures all housekeeping equipment is in proper working
order
- Operates department pursuant of OSHA requirements and
guidelines
- Instills a calm, organized approach in all stressful
situations
- Reviews guests feedback through Revinate and communicates
information to team to ensure continual guest satisfaction
- Maintains a strong knowledge of hospitality trends
- Attends appropriate resort, division and department
meetings
- Maintains a strong morale and spirit throughout Core
Housekeeping
- Resolves guest issues promptly and with great care and
effectiveness
- Communicates pertinent information to team, i.e. in-house VIPs,
changes in policies and procedures, resort events, etc.
- Completes appropriate MOD reports
- Maintains an up to date working knowledge of all resort
amenities as well as any special events
- Always maintains a professional demeanor and attitude
- Maintains constant awareness of safety issues, (i.e. broken
glass, frayed electrical cords, leaks, broken locks and suspicious
persons)
- Acts with responsibility towards all company property, supplies
and equipment.
- Maintains a professional appearance. Follows all Sunriver
Resort dress code standards.
- Remains alert, courteous and helpful to the guests and
colleagues at all times.
- Performs other duties as assignedEXPERIENCE & EDUCATION:
- High school diploma or equivalent
- A two or four year degree from accredited college or university
preferred
- At least three years housekeeping experience required
- At least one year in similar position preferred
- Prior Four or Five diamond experience preferredJOB REQUIRMENTS:
- Must be eligible to work in the United States
- Must have a valid driver s license and meet company driving
standards
- Must be able to read, write and speak English
- Must have strong computer skills
- Must be able to work in a fast paced environment
- Must be highly detailed orientated
- Must have strong working knowledge of Microsoft Office
programs
- Must have exceptional detail in follow-up
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally
and written
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must have excellent listening skills
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings,
weekends and holidays
- Must have the ability to deal effectively and interact well
with the guests and associates
- Must have the ability to resolve problems/conflicts in a
diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for
all guests
- Previous experience with SMS and Rex Hot SOS is
desirableWORKING CONDITIONS:
- Must be able to stand on feet throughout the shift, with
intermittent periods of walking;
- Must be able to occasionally lift, carry, push & pull up to 50
lbs with assistance;
- Must be able to perform simple grasping, fine manipulation, and
repetitive hand & arm movements frequently, and squeezing &
overhead reaching occasionally.
- Must be able to bend, squat, crawl, kneel, push, pull, walk on
uneven surfaces on an occasional basis;
- While primarily an indoor job, must be able to walk outside in
a variety of weather conditions (rain, wind, snow, heat);
- Must be able to climb stairs occasionally, both indoors and
outside in a variety of weather conditions (rain, wind, snow,
heat).This job description in no way states or implies that these
are the only duties to be performed by this employee. He or she
will be required to follow other instructions and perform other
work-related duties requested by his or her supervisor.
Keywords: Sunriver Resort, Bend , Assistant Executive Housekeeper, Other , Bend, Oregon
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