Typical pay range: $17.08 - $22.98
"This position is eligible for a combined sign on and retention
bonus in the amount of $3,000.00*. To qualify for the bonus,
candidates must start prior to 11/30/2021 AND must not have been
employed by St. Charles Health System in the last 6 months.
*Bonuses are available to external applicants only and are subject
to all applicable tax withholdings. "
ST. CHARLES HEALTH SYSTEM
Access Services Supervisor
Patient Access Services
Creating America’s healthiest community, together
spirit of love and compassion, better health, better care, better
Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Patient Access Department
registers and schedules all patients for medical services as
ordered by their physician, obtaining all key information required
to bill for services provided. Our goal is to provide
professional, accurate and timely service within all aspects of
registration and scheduling.
POSITION OVERVIEW: The Centralized Scheduler schedules
appointments for diagnostic exams and procedures, to include
entering the appropriate diagnostic testing order and demographics.
The Centralized Scheduler works directly with patients, physician
offices, other hospital departments and facilities to ensure
patients accurately scheduled for procedures in a time manner. This
position does not directly supervise any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Pre-registers the patient in the registration system utilizing
the scheduling system, accurately collects patient demographics,
insurance information and collects required co-pay/deposits
Contacts patients and pre registers patients in registration
system following specific registration criteria, schedules patient
from physician orders as outlined by department standards
Selects correct procedures and properly selects procedure from
templates and inputs information into system.
Researches and communicates with other departments to assure
procedures are scheduled correctly when in question.
Solves practical problems, uses department resources to
determine how to schedule.
General knowledge of medical terminology and procedures,
accurately process written orders and enters appointments into
Handles a large volume of incoming calls and multiple line
system. Demonstrates excellent customer service, ensuring all
patient calls are handled in a professional and expedient fashion,
required to meet department standards for handling calls.
Maintains the flow of communication between departments, directs
patients and physicians to correct department for procedures not
scheduled in Centralized Scheduling.
Prioritizes work based upon level of urgency, review order to
ensure all details are addressed and proper documentation is input
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all
applicable laws, regulations, policies and procedures, supporting
the organization’s corporate integrity efforts by acting in an
ethical and appropriate manner, reporting known or suspected
violation of applicable rules, and cooperating fully with all
organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: High school diploma or GED.
Preferred: Associate’s degree or higher.
Required: Intermediate experience using PC based office
productivity tools (e.g. Microsoft, Outlook, and Excel). Previous
customer service experience in a high volume fast paced
environment. Knowledge of medical terminology and
Preferred: 1 – 2 years of scheduling experience in a Call
Center environment. Previous experience in a hospital/physician
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Essential functions for each specific role:
Centralized Scheduler, Outpatient Rehab – Schedules
outpatient rehab services and appointments accurately, responding
to telephone inquiries and faxes from the patient’s, physician
offices, and clinics. Reads and interprets information
provided by the insurance verifier, demonstrates accurate visit
tracking. Work appropriate queues from One Content and Right
Centralized Scheduler, Therapy Aide - Processes written
orders and enters into the scheduling with the highest degree of
accuracy. Provides assistance to Occupational Therapists,
Physical Therapists, and Speech Pathologists as needed. Maintains
competency, operates equipment when indicated, and carries out
therapist directives within scope of practice. Participates in
planning, cleaning, ordering, and stocking supplies for units.
Excellent Verbal, Written and communication skills. Demonstrates
proper phone etiquette and understands medical terminology and
procedures. Accurately process written orders, enters appointments
into scheduling system. Ensures all patient calls are handled in a
professional and expedient fashion.
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time: