Typical pay range: $21.16 - $29.22
This position is eligible for a combined sign on and retention
bonus in the amount of $3,000. based on experience. To qualify for
the bonus, candidates must start prior to 10/30/2021 AND must not
have been employed by St. Charles Health System in the last 6
*Bonuses are available to external applicants only and are subject
to all applicable tax withholdings.
ST. CHARLES HEALTH SYSTEM
Patient Advocate & Medication Support Specialist – Pharmacy
Ambulatory Care Pharmacist Manager
Creating America’s healthiest community, together
In the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: St. Charles Population Health
department serves as the core design and facilitation team for
health system population health and management services. The
Population Health department is integrally linked to payer
contracting, care coordination in the inpatient and outpatient
setting, local and regional health plans, community needs and
integration, public health and regional non-profit entities, and
POSITION OVERVIEW: The Patient Advocate &
Medication Support Specialist - Pharmacy Technician is
responsible for gathering information from the patient, medical
team, medical records and other sources as required to successfully
complete patient assistance applications to reduce barriers and
improve medication compliance. The Pharmacy Technician will also be
solely responsible for ensuring patient assistance medication
refill requests are completed in a timely manner to reduce gaps in
care. In addition to this primary role, the Pharmacy Technician
will be trained on St. Charles medication refill protocol and will
assist the Pharmacy Technician refill team with refilling chronic
medications as required. Additional duties may include review of
medication gap lists as an extension of the Ambulatory Care PharmD
team. This Pharmacy Technician will also support ambulatory care
pharmacy operations. This position does not directly manage
any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for gathering all required information for
submission of patient assistance applications across St. Charles
Family Care clinics.
Aids providers, care team, and/or ambulatory care pharmacists in
identifying patient assistance programs or alternative cost saving
methods of obtaining medications for improved patient medication
Requests information from insurance companies and
pharmacies on behalf of prescribers regarding possible alternative
therapies and provides patients with timely status
Assists ambulatory care pharmacists with gap lists by
contacting patients to determine compliance to prescribed
medications, coordinates with PharmD if non-compliance is
Supports clinics and health care providers by reviewing patient
charts to determine appropriateness of medication refills for
chronic conditions as outlined by the St. Charles Family Care
Pharmacy Technician Refill Protocol.
Utilizing St. Charles Family Care Refill Protocol,
creates and routes electronic health record (EHR) encounters
from information received from pharmacy faxes, pharmacy electronic
refill requests, patient phone calls, and EHR patient portal
messages, to send in medications to pharmacy or when appropriate to
providers or ambulatory care pharmacists.
Conveys professional communication with providers at all times
both orally and written. Responsible for proper communication and
documentation of each medication refill within EHR utilizing
appropriate templates within Epic.
Assists prior authorization (PA) department by receiving
pharmacy PA requests and assesses if alternative medications with
similar/appropriate efficacy are available to circumvent PA
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all
applicable laws, regulations, policies and procedures, supporting
the organization’s corporate integrity efforts by acting in an
ethical and appropriate manner, reporting known or suspected
violation of applicable rules, and cooperating fully with all
organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: High School diploma or GED
Required: Active CPhT license. Valid Oregon driver's
license and ability to meet SCHS driving requirements. Ability
to travel to business functions/trainings/meetings and all SCHS
- : One (1) year paid customer service experience. Must be
able to learn how to appropriately and accurately document clinical
information in EPIC during introductory period.
- : Two (2) years related experience in billing, insurance
benefits, and prescription refill coordination. Experience using
EPIC, an electronic health record. Experience working in a Joint
Commission Accredited health care facility, and/or an ambulatory
care facility designated as a Patient-Centered Medical Home.
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION
- Independent and critical thinker
- Team and goal oriented
- Demonstrates customer service and timely completion of
- Schedule time effectively and prioritize work
- Understands medical terminology
- Excellent oral and written communication.
- Excellent interpersonal skills; ability to work effectively
with culturally and linguistically diverse populations, including
maintaining good relationship between retail pharmacies and
- Ability to work in a dynamic, fast paced, team
- Ability to use good judgement in responding to questions from
nurses, providers, and other clinical personnel.
- Ability to self-motivate and work with minimal supervision, yet
be able to recognize when it is appropriate to seek
- Ability to deliver and model excellent customer service.
- In depth knowledge of brand and generic medication names. Clear
understanding of drug classes and possible indication of use.
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time: