Must be at least sixteen (16) years of age.
Comfortable working in a fast-paced environment in the healthcare
Ability to interact in a positive and professional manner with
co-workers, hospital staff, patients, and visitors.
Willingness to learn different area of St. Charles’ food service
Available to work evenings, weekends, and holidays
Typical pay range: $15.23 - $17.63
ST. CHARLES HEALTH SYSTEM
Food Service Attendant
August 15, 2017
Creating America’s healthiest community, together
the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
DEPARTMENTAL SUMMARY: The Food Services Department is a
high volume service department that provides world class food and
beverage services including patient room service, café, deli and
POSITION OVERVIEW: The Food Service Attendant will
be cross trained in a variety of food service department positions
including, Room Service Tray Prep, Room Service Delivery, Dishroom
Cleaning Attendant, and Café/Deli Attendant. Working in a
variety of positions to cover sick call, ETO and other caregiver
absences this position will perform a variety of tasks. Daily
work will depend on assignment and may include tasks such as
customer service, catering set-up, catering server, catering
delivery, cash handling, making coffee and espresso, delivering
patient meals, preparing patient meal trays, cleaning dishes,
cleaning equipment, and cleaning floors.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Prepares food products and beverages in accordance with safe
food handling guidelines. Ensure customer requests are met
for special request items
Operates espresso machine when assigned. Prepares various
hot beverages in accordance with customer requests
Provides excellent customer service at all times. Acts as
a knowledgeable resource to customer on food choices and makes
recommendations for products while accommodating customer
preferences and needs
Stocks and maintains tidiness and cleanliness of assigned areas
in café or deli
Performs light cooking at the grill, sandwich/salad bars or
other kitchen areas, as assigned
Assists caterer to execute high end catered events working as
server, bartender and or dishwasher (as assigned).
Participates in the assembly of patient trays to meet patient’s
request and diet order
Delivers trays to patient rooms in a timely manner.
Verifies patient tray is correct utilizing the Double Patient
Identifier process prior to leaving tray with the patient.
Notifies appropriate nursing staff if patient has safety
precautions for aspiration or any other precautionary safety
Follows all precautions regarding isolation precautions in
delivery of food to patients under isolation or any othe
Conducts all delivery activities with the highest level of
customer service. Create positive interactions with all
staff, patients and guests at every point of contact. Ensures
tray and food are in proper order when delivering to the patient,
validates with patient food is what patient ordered and
expected. Promptly follows up if patient is not satisfied
with food or items are missing
Maintains knowledge of therapeutic diets and menu items to
ensure patient’s diet restrictions are adhered to. Acts as
the last point of contact for quality and safety checks in the
process of reviewing patient food order and patient dietary
restrictions. Alerts appropriate person(s) if a food item is
not appropriate for a patient’s diet
Stocks food supply areas on assigned patient floors as
Washes dishes, glassware, flatware, kitchen equipment/utensils,
pots, and/or pans using commercial dishwashers or by hand
Restocks all clean dishes and equipment once they are
Retrieves used food trays and carts from patient care areas
throughout shift as scheduled
Completes all assigned opening / closing procedures, and
Maintain kitchen work areas, equipment, and utensils in clean
and orderly condition. Performs routine cleaning of kitchen floors,
mats, walls, cooking equipment, carts, ceilings and any other
kitchen or food service equipment as assigned. Maintains clean work
areas, including work surfaces, floors, walls and equipment in
compliance with St. Charles Health System standards and Oregon Food
Uses various chemicals to clean and or sanitize kitchen facility
including deep cleaning of equipment, floor mats, dishwashing
machine, floors, carts refrigerators, and counters
Clean garbage cans with water or steam
Sort and remove trash, placing it in designated pickup areas
Sweep and scrub floors
Cleans and sanitizes surfaces and equipment for room service as
Stores and handles all food properly following the
guidelines of Hazard Analysis & Critical Control Points
Maintains clean work areas, including work surfaces, floors,
walls and equipment in compliance with St. Charles Health System
standards and Oregon Food Sanitation standards
Provides support to other areas of food services as directed by
manager, supervisor or coordinator including delivery of food to
patients, as needed
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all
applicable laws, regulations, policies and procedures, supporting
the organization’s corporate integrity efforts by acting in an
ethical and appropriate manner, reporting known or suspected
violation of applicable rules, and cooperating fully with all
organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Preferred: High School Diploma or equivalent
Required: Deschutes County Food Handlers Card
Preferred: OLCC Alcohol Service Permit preferred
Preferred: Previous food service, barista and customer
service in a fast paced, high service oriented environment.
Previous money handling experience
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION
Must have excellent communication skills and ability to interact
with a diverse population and professionally represent St.
Charles Health System
Ability to multi-task and work independently
Strong team working and collaborative skills
Ability to work in a stressful, fast paced environment while
maintaining attention to detail and delivering high quality
Basic to intermediate ability and experience in computer
applications, electronic email and MS Office applications
Excellent customer service
Operating an espresso machine and making specialty coffee
Continually (75% or more): Standing and walking,
lifting/carrying/pushing or pulling 1-10 pounds,
Frequently (50%): Sitting, bending, stooping/kneeling/crouching,
climbing stairs, lifting/carrying/pushing or pulling 11-25
Occasionally (25%): Climbing ladder/step-stool, reaching
overhead, lifting/carrying/pushing or pulling 25-50 pounds,
operation of a motor vehicle, using clear and audible speaking
voice and ability to hear normal speech level.
Rarely (10%): Keyboard operation.
Never (0%): Ability to hear whispered speech level.
Exposure to Elemental Factors
Occasionally (25%): Heat, cold, wet/slippery area, noise, dust,
vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
Variable (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time: