Typical pay range: $55.49 - $78.18
ST. CHARLES HEALTH SYSTEM
Nurse Manager – Patient Care Support
Director of Patient Logistics and Hospital Staffing
Patient Care Support
May 28, 2019
Creating America’s healthiest community, together
the spirit of love and compassion, better health, better care,
Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: This department is based on the St.
Charles Health Care Bend campus and includes several teams that are
located together in a workspace that facilitates cross-team support
and collaboration system-wide. These teams include the Transfer
Center, Central Communications, Staffing/Scheduling/Timekeeping
Office and RN and CNA float pools. Additionally, this department
facilitates several critical operations, communication, and
facilities functions related to security, safety, and disaster
POSITION OVERVIEW: The Nurse Manager of Patient Care
Support manages the Bend and System Float pools and the Centralized
Staffing/Scheduling/Timekeeping offices. This position will require
strong skills in leading a multidisciplinary team. They will serve
as the operational leader for the nursing team and
staffing/scheduling/timekeeping department. This position directly
manages caregivers, the system float pool, an Assistant Nurse
Manager and Supervisor who supervise Bend Float Pool, Staffing
Analysts, Scheduling Coordinators and Timekeeper teams.
ESSENTIAL FUNCTIONS AND DUTIES:
Oversee the operations of assigned department to ensure smooth
and efficient department operations and that resources are
available in the assigned units 24/7.
Responsible for budget development, regular monitoring,
accountability and meeting all operational targets for all areas
within span of control. Manages operations within the budget.
Responsible for resource management ensuring appropriate and
sufficient equipment and supplies are available. Manages staffing
and scheduling. Provides productivity oversight and
Works with leadership to achieve productivity standards.
Develops and implements annual plan including goals for unit with
director and supervisor.
Hires, directs, coaches and monitors the performance of all
direct reports, to develop and maintain a high performance team
that meets organizational and department goals.
Monitors and ensure all direct reports are current with
compliance and safety requirements. Implements and manages
all organizational safety directives and goals
Provides and oversees team’s delivery of customer service in a
manner that promotes goodwill, is timely, efficient and
Serves as a real-time resource and assists with clinical
expertise for staff with problem-solving on patient care,
processes, and family issues. Serves as representative for
Assists with quality, safety, customer service and regulatory
compliance oversight: SAS – Receipt, assignment, tracking and
Coordinates quality initiatives and process improvements.
Aligns and manages to St. Charles Health System metrics and quality
In depth knowledge and understanding of labor contracts and
supports implementation and upholding of the language with direct
Ensures team members’ competency in implementation of labor
contracts and understanding of staffing laws and regulations
Maintains ongoing communication with staff, department
leadership, and others to ensure needs are being met for staff and
patients. Engages medical staff to obtain input on the
operation of the department and key decisions
Communicates (both written and orally) effectively and maintains
professional relationships with caregivers, medical staff,
patients, guests and other hospital departments
Role models two-way communication of the St. Charles Health Care
mission, vision, values, and strategic plan for the department
(staff meetings, rounds, etc.)
Facilitates department meetings.
Directs, oversees and provides for leadership development of
Oversees staff documentation to ensure proficiency in compliance
with hospital policies and regulatory agencies
Creates a healing environment that supports all aspects of care,
respects the wholeness of the individual, and demonstrates
therapeutic presence through attitudes and behaviors that enhance
the care experience for patients and caregivers.
Supports the vision, mission and values of the organization in
Collaborates with teams to review processes and
identify/implement opportunities for improvements, applying Value
Improvement Practice concepts and tools.
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all
applicable laws, regulations, policies and procedures, supporting
the organization’s corporate integrity efforts by acting in an
ethical and appropriate manner, reporting known or suspected
violation of applicable rules, and cooperating fully with all
organizational investigations and proceedings.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: Graduate of an accredited school of
BSN or Master’s degree in related field.
Preferred: Master’s degree in related field.
Required: Current licensure with the Oregon
State Board of Nursing.
Valid Oregon driver’s license and ability to meet St. Charles
Health System driving requirements.
Ability to travel to business functions/trainings/meetings and
all St. Charles Health System worksites.
AHA Basic Life Support for Healthcare Provider
Required: Minimum of 4 years nursing experience, of
which 2 years should be progressively more responsible experience
relating to a management role.
Preferred: Experience in a specialty area of
PERSONAL PROTECTIVE EQUIPMENT
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Must have excellent communication skills and ability to interact
with a diverse population and professionally represent St. Charles
Ability to effectively interact and communicate with all levels
within St. Charles Health System and external
Strong team working and collaborative skills.
Ability to effectively reach consensus with a diverse population
with differing needs.
Ability to manage facilitation and consensus building among
health care professionals and agencies and achieve expected
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication
and customer service skills, particularly in dealing with stressful
Strong analytical, problem solving and decision making
Demonstrated ability and experience in computer applications,
use of electronic medical record keeping systems and MS Office.
Continually (75% or more): Use of clear and audible
speaking voice and the ability to hear normal speech level.
Frequently (50%): Sitting, keyboard operation.
Occasionally (25%): Standing, walking, bending,
stooping/kneeling/crouching, climbing stairs, reaching overhead,
lifting/carrying/pushing or pulling 1-10 pounds,
grasping/squeezing, operation of a motor vehicle, ability to hear
whispered speech level.
Never (0%): Climbing ladder/step-stool,
lifting/carrying/pushing or pulling 11-50 pounds.
Exposure to Elemental Factors
Occasionally (25%): Chemical solution for
Rarely (10%): Wet/slippery area.
Never (0%): Heat, cold, noise, dust, vibration,
chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
Risk for Exposure to BBP
Schedule Weekly Hours:
Variable (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time: