Coordinator - Order Management

Company: TDS Telecom
Location: Bend
Posted on: June 9, 2021

Job Description:

Overview

The Coordinator - Order Management is a key contributor in TDS' overall strategy to grow, delight, and retain our business customers. This position schedules and coordinates the implementation of all new products and features for our business customers, which includes order entry into multiple systems, working with sales, dispatch and other functional departments to ensure timely implementation of all services. The advisor position is a key resource for process and procedure adherence, and for making recommendations for improvements.

This position works with various interdepartmental groups, (i.e. Sales, Product Management, Legal, IT and Tax Knowledge Center, etc.) until a mutually satisfactory resolution is achieved. Examples of requests include, but are not limited to, order collaboration, contract questions, product rules and validation, etc.

• This position has a shift of Tuesday - Saturday 12pm - 9pm CST; 11am - 8 pm MST; 10am - 7pm PST*

TDS Telecom, headquartered in Madison, Wis., employs 2,900 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, TDS Inc. employs 9,100 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.

Responsibilities

• Assume primary responsibility for the successful implementation of business products & services. Ensure customer satisfaction throughout the entire order fulfillment process and day of installation. Manage the install through order entry, provisioning process, timing, coordination (internal resources), OEMs and vendors.
• Process orders for Business customers whose accounts were disconnected for non-payment, once payment has been received, process e-Rate & Rural Health Care Funding claims and Change of Liability requests and any tax exemption paperwork
• Place orders as necessary to change Pics, disassociate accounts or disconnect remaining unwanted services
• Maintain personal knowledge and performance on product and service offerings (including new and upcoming services, products and promotions & TSA's), contact information, contact database(s), and activity and outcome reporting
• Perform other duties as assigned by supervisors
• Regular attendance and promptness for work are essential functions of this position because absenteeism and tardiness significantly impact the ability of the Company and coworkers to meet our customers' needs

Qualifications

Required Qualifications:

• 1+ years telecommunications, customer service, OR sales experience.

Other Qualifications:

• Ability to adapt to rapid change and fast-paced environment while incorporating time management skills.
• Working knowledge of Microsoft suite of products, as well as ordering and billing systems, and customer information systems.
• Advanced sales and/or customer service skills.
• Experience in a direct sales program preferred.
• Associates degree preferred.
• Familiarity with products and services offered by the Company.
• Excellent interpersonal communication skills (verbal, written, etc.).
• Ability to establish and maintain excellent working relationships.

Physical Demands and Work Environment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have. For an overview of what we have to offer for full-time employees including vacation, health benefits and retirement options please click here.

At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!

Keywords: TDS Telecom, Bend , Coordinator - Order Management, Other , Bend, Oregon