Typical pay range: $16.18 - $21.37
ST. CHARLES HEALTH SYSTEM
TITLE: Patient Service Representative
REPORTS TO POSITION: Clinic Supervisor/Manager
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: December 31, 2012
OUR VISION: Creating America's healthiest community,
OUR MISSION: In the spirit of love and compassion, better
health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
The Patient Service Representative (PSR) position is assimilated
throughout St. Charles Medical Group encompassing practices in
three Central Oregon counties and numerous specialties including
family care, internal medicine, obstetrics and gynecology,
pediatrics, immediate/urgent care, cardiology, pulmonology,
rheumatology, general surgery, cancer care, and sleep medicine. Our
PSR's collaborate with clinical staff to assure we are providing
our community with comprehensive and compassionate health care.
The Patient Service Representative acts as liason between
patients and the professional staff by facilitating clerical and
reception responsibilties and assisting in adminstrative tasks.
This position does not directly manage any other caregivers.
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for accurately recording patient demographics,
insurance and billing information at the time of registration.
Courteously and confidently requests appropriate types of
payments (e.g. co-pays, deductible payments, etc.) from
patients/guardians, processes payments, completes daily deposits
and batch reports.
Responsible for processing telephone calls accurately in
accordance with established protocols.
Assists with processing of authorizations and / or referrals as
necessary with medical staff as required by insurance
Performs real time eligibility for insurance benefits.
Maintains all department specific files, programs and recall
Responsible for accurately scheduling patient appointments.
Reconciles daily schedules with appointment reports.
Responsible for supporting the basic functions of medical
records (including: locating and distributing patient documents and
information to appropriate staff members, faxing, scanning,
indexing, opening and distributing mail, etc.).
Works as needed to provide health and wellness services to our
clients. Actively participates in achieving organizational and
Ability to work as part of a Care Team with providers and
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all applicable
laws, regulations, policies and procedures, supporting the
organization's corporate integrity efforts by acting in an ethical
and appropriate manner, reporting known or suspected violation of
applicable rules, and cooperating fully with all organizational
investigations and proceedings.
Delivers customer service and/or patient care in a manner that
promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: High school diploma or GED.
Required: Valid Oregon driver's license and ability to meet St.
Charles Health System driving requirements. Ability to travel to
business functions/trainings/meetings and all St. Charles Health
Preferred: One year of clerical support in a healthcare setting
or related experience. Basic medical terminology.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Must have excellent communication skills and ability to interact
with a diverse population and professionally represent St. Charles
Ability to effectively interact and communicate with all levels
within St. Charles Health System and external
Strong team working and collaborative skills.
Ability to multi-task and work independently.
Attention to detail.
Excellent organizational skills, written and oral communication
and customer service skills, particularly in dealing with stressful
Performs basic math (add, subtract, multiply and divide)
Performs intermediate to advanced math (analysis, statistics,
significant data or number manipulation).
Read, write, speak and understand English.
Basic to intermediate ability and experience in computer
applications, specifically electronic medical records system and MS
Continually (75% or more): Use of clear and audible speaking
voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10
pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead,
carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying,
pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing
or pulling 25-50 pounds, ability to hear whispered speech
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust,
vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time: