Member Service Representative, Contact Center
Company: Mid Oregon Credit Union
Posted on: June 6, 2021
Contact Center Member Service Representative.
PRIMARY FUNCTION: Provides excellent service to members by
answering telephones and providing credit union product and service
information. Posts transactions per member requests. Transfers
phone calls as needed. Makes outbound courtesy calls to members.
Cross-sells credit union products and services, makes referrals on
products and services to other team members and Mid Oregon
Financial Services as appropriate.
REQUIRED SKILLS: Pleasant, friendly demeanor; excellent
customer service abilities in speaking to members over the phone
and making them feel comfortable; keyboarding including 10-key;
accuracy in handling transactions; ability to understand and retain
a variety of detailed information on Credit Union products and
services, and offer them to members when appropriate. Ability to
ask appropriate questions, provide solutions, and complete the
transaction or service request to the member's
STARTING SALARY: Depending on experience.
STARTING DATE: As soon
WORK LOCATION: 1386 NE
Cushing Dr., Bend Contact Center.
PROPOSED SCHEDULE: The
standard work schedule is typically 8:15 AM to 5:15 PM Monday
through Friday and the flexibility to alternate with other MSRs and
close later (6:15 PM) on some Fridays.
Job Posted by ApplicantPro
Keywords: Mid Oregon Credit Union, Bend , Member Service Representative, Contact Center, Other , Bend, Oregon
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