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Member Service Representative, Contact Center

Company: Mid Oregon Credit Union
Location: Bend
Posted on: June 6, 2021

Job Description:

POSITION: Full-time Contact Center Member Service Representative.

PRIMARY FUNCTION: Provides excellent service to members by answering telephones and providing credit union product and service information. Posts transactions per member requests. Transfers phone calls as needed. Makes outbound courtesy calls to members. Cross-sells credit union products and services, makes referrals on products and services to other team members and Mid Oregon Financial Services as appropriate.

REQUIRED SKILLS: Pleasant, friendly demeanor; excellent customer service abilities in speaking to members over the phone and making them feel comfortable; keyboarding including 10-key; accuracy in handling transactions; ability to understand and retain a variety of detailed information on Credit Union products and services, and offer them to members when appropriate. Ability to ask appropriate questions, provide solutions, and complete the transaction or service request to the member's satisfaction.

STARTING SALARY: Depending on experience.

STARTING DATE: As soon as possible.

WORK LOCATION: 1386 NE Cushing Dr., Bend Contact Center.

PROPOSED SCHEDULE: The standard work schedule is typically 8:15 AM to 5:15 PM Monday through Friday and the flexibility to alternate with other MSRs and close later (6:15 PM) on some Fridays.

Job Posted by ApplicantPro

Keywords: Mid Oregon Credit Union, Bend , Member Service Representative, Contact Center, Other , Bend, Oregon

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