ST. CHARLES HEALTH SYSTEM
TITLE: Cancer Center Scheduling Specialist
REPORTS TO POSITION: Cancer Center Operations Manager
DEPARTMENT: St. Charles Cancer Center
DATE LAST REVIEWED: March 19, 2014
OUR VISION: Creating America's healthiest community,
OUR MISSION: In the spirit of love and compassion, better
health, better care, better value
OUR VALUES: Accountability, Caring and Teamwork
The Cancer Center at St. Charles Health System is a
comprehensive cancer center that provides holistic care to our
patients. The cancer center provides chemotherapy, medical
oncology, infusion services, radiation therapy, integrative
medicine, nutrition, social work, survivorship and other supportive
All of our staff support our patients in the various stages of
The Cancer Center Scheduler at St. Charles Health System is
responsible for scheduling appointments for medical oncology,
radiation oncology, infusion procedures, office visits, referrals
and diagnostic exams. Responsible for various additional duties,
which may include any or all of the following: Patient
registration, information retrieval, insurance authorizations,
charge capture and other duties. Must maintain excellent customer
service relations with patients, hospital staff, office staff and
This position does not directly supervise any other
ESSENTIAL FUNCTIONS AND DUTIES:
Schedules inpatient/outpatient procedures and appointments as
ordered by the patient's physician or authorized designee.
Schedules multiple appointment types including: New patient visits,
infusion/chemotherapy services, radiation therapy services, medical
oncology services, physician referrals, imaging studies, blood
transfusions, and other procedures. Coordinates patient care with
Demonstrates excellent customer service skills and handles high
volume of calls.
Understands medical terminology and procedures.
Responsible for communicating pertinent information related to
procedures. Accurately process written orders, enters appointments
into scheduling system. Prioritizes work to ensure all details are
addressed and proper documentation is input into system.
Responsible for accurate patient registration. Pre-registers the
patient in the registration system, collects patient demographics,
insurance information and collects required co-pay/deposits.
Processes payment accurately, and completes daily deposits.
Understands how to perform RTE (real time eligibility) for
insurance benefits. Assists with prior authorization when
Retrieves and scans patient records and forms into appropriate
Prepares physician reports and correspondence.
Responsible for accurate charge entry and performs review of
May be required to cover responsibilities in Bend and Redmond
Assists with special projects as needed.
Supports the vision, mission and values of the organization in
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers,
patients and guests.
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all applicable
laws, regulations, policies and procedures, supporting the
organization's corporate integrity efforts by acting in an ethical
and appropriate manner, reporting known or suspected violation of
applicable rules, and cooperating fully with all organizational
investigations and proceedings.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: High school diploma or GED.
Preferred: Associates degree or higher.
Required: One year working in a physician's office, medical
clinic, or hospital setting. Experience in customer service and
dealing with physician office staff/general public. Knowledge of
medical terminology and procedures.
Preferred: Experience in scheduling and registration. Oncology/
medical office practice experience.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Must have excellent communication skills and ability to interact
with a diverse population and professionally represent St. Charles
Ability to multi-task and work independently in a high pace
Ability to effectively interact and communicate with all levels
within St. Charles Health System and external
Attention to detail.
Demonstrated ability and experience in computer applications,
use of electronic medical record keeping systems and MS Office.
Demonstrates proper phone etiquette.
Uses active listening skills.
Prioritizes workload to assure timely completion of tasks.
Continually (75% or more): Use of clear and audible speaking
voice and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10
pounds, keyboard operation.
Occasionally (25%): Bending, climbing stairs, reaching overhead,
carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying,
pushing or pulling 11-25 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing
or pulling 25-50 pounds, ability to hear whispered speech
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust,
vibration, chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time: