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Social Services Associate (Full-Time, Days)

Company: St. Charles Health System
Location: Bend
Posted on: May 3, 2021

Job Description:



TITLE: Social Services Associate

REPORTS TO POSITION: Manager or Director of Social Services, Home Health, Behavioral Health, or Hospice

DEPARTMENT: Social Services, Home Health, Behavioral Health, or Hospice

DATE LAST REVIEWED: January 21, 2019

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: St. Charles Health System's Social Services positions may support any one, or a combination, of the following departments: Social Services, Home Health, Behavioral Health, or Hospice. These departments provide system-wide support including, but not limited to: working with a multi-disciplinary team to assess needs of patients and families, provide appropriate resource referrals, provide supportive counseling as needed, coordinate discharge planning and provide other identified services as needed to support those affected by chronic or acute illness. These departments may also provide the physical, emotional, mental and spiritual needs of patient and family from admission through bereavement utilizing an interdisciplinary approach to care that includes physicians, registered nurses, chaplains, aide's social workers, volunteers and counselors.

POSITION OVERVIEW: The Social Services Associate assists in meeting the psychosocial needs of patients and their families, help patients utilize services to achieve optimum level of function, and to coordinate care throughout the continuum of care.

This position does not directly manage any other caregivers.


Function as a member of the Interdisciplinary Care Team to assure care is accomplished effectively and efficiently in a cost effective manner and to establish, review and revise the plan of care for each patient.

Provide psychosocial counseling, support, information and referral to patients and families regarding illness and related issues. Reinforce patients continued health care through teaching and/or referrals to community agencies.

Perform patient assessment of social, economic, emotional and family situations. Provide substance abuse assessment and brief interventions (SBIRT), and refer to OP follow-up for patients scoring positively on the Columbia Suicide Risk Assessment

Assess the potential threat of harm to self and/or others and/or inability to care for one self

Coordinate care with outpatient providers including therapeutic appointments, medication management, follow up medical appointments and local/state agencies.

Identify possible victims of child abuse, domestic violence, and elder abuse. Make appropriate referrals, and notify the Department of Human Services (DHS) and/or law enforcement when applicable.

Identify and communicate appropriate community resources pertinent to patient, family and/or caregiver needs. Acts as a resource to staff in identification of needed community resources for patients and families.

Provide appropriate patient family and/or caregiver education in order to facilitate successful and ongoing management of patient health and safety.

Provide thorough documentation of all patient interactions in accordance with hospital, state, federal and regulatory requirements.

Respect the privacy and protect the confidentiality of patients and family members while maintaining the boundaries of the professional discipline.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the health system's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violations of applicable rules, and cooperating fully with all company investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

Gather data and accurately document information in a timely manner demonstrating compliance with department standards.

Participate with team members in facilitating patient's and family's learning throughout the continuum of care. Reinforce patient's continued health care through teaching and/or referral to community agency follow-up.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

May perform additional duties of similar complexity within the organization, as required or assigned.


Required: Bachelor level social work degree or related Behavioral Science; Enrollment in an MSW program or equivalent Master's program

Preferred: NA


Required: Valid current Oregon driver's license and ability to meet SCHS driving requirements for Home Health, Hospice and Behavioral Health departments.

Preferred: NA


Required: Minimum one year experience in a healthcare or behavioral health setting

Preferred: Two years of experience


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.



Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, keyboard operation.

Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.

Exposure to Elemental Factors

Occasionally (25%): Chemical solution for Laboratory Caregivers.

Rarely (10%): Wet/slippery area.

Never (0%): Heat, cold, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:


Caregiver Type:



First Shift (United States of America)

Is Exempt Position?


Job Family:


Compensation (min.):


Compensation (mid.):

0/ Hour

Compensation (max.):

0/ Hour

Scheduled Days of the Week:


Shift Start & End Time:


Keywords: St. Charles Health System, Bend , Social Services Associate (Full-Time, Days), Other , Bend, Oregon

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