Consumer Cellular and You Consumer Cellular only succeeds when
its people do: because it’s our people who move us forward. That’s
not some cliché - You are the voice of the company. Our customers
rely on people like You to help them. It’s through your positive
interactions with them that we grow, and we make sure our people
grow with us. We have a serious promote-from-within culture, great
training, and a focus on culture. We’ll support you with
comprehensive benefits, pay, and colleagues you’ll quickly come to
We’d love the chance to get to know you better and see if we’re
a match. We sure hope so!
As a Novice Customer Service Representative, this is where your
journey begins. Joining Consumer Cellular means becoming part of a
world-class customer focused wireless service. We believe in
empowerment - it’s for you and for our customers. We’re all about
the freedom to build your success. In this role, you’ll learn how
to provide customer service of the highest level, empowered to
serve our customers through a variety of means. Our customers rely
on you, our CSRs, to help them navigate through sometimes complex
situations with your combination of empathy, understanding, and
Working with a team of world-class customer service
professionals, you will help your clients with the support they
Help others: You will have the opportunity to make the lives of
others a bit easier. Develop your skills: Consumer Cellular is all
about development. We’ll make sure your career keeps growing.
Work remote or in the contact center to deliver a world-class
experience for Consumer Cellular customers during every
interaction. Answer inbound calls from customers looking for help.
“Right Fit” Consumer Cellular services and products that best meet
the customer’s Translate techno-lingo into real-world terms.
Provide personalizedcustomer service by establishing rapport and
present a positive, friendly attitude.
The Skills You Bring We’re all about teaching; however, there
are a few skills that will help you get off to a quicker start:
1+ years of experience in customer service required.
High School diploma or equivalent required. A dedication to
delivering exceptional customer service - you are a helper.
People-focused: committed to teamwork, resolving conflicts
productively, and developing long-term relationships. You bring a
strong work ethic and a sense of urgency.
How We’ll Have Your Back
Consumer Cellular’s compensation program offers
market-competitive base pay, and our total compensation is designed
to support and enrich your personal and professional life,
$15 per hour starting wage + shift differential and paid
training Potential for overtime Potential monthly performance bonus
Employer subsidized medical, dental & vision coverage 401(k) match
program Employee wireless rate plan Paid time off (PTO) Flexible
spending account (FSA) Employee rewards program Group life and
AD&D benefits Education reimbursement Long-term disability
Physical Demands & Work Environment:
The physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is
regularly required to sit, stand, and walk. Specific vision
abilities required by this job include close vision, distance
vision, color vision, peripheral vision, depth perception and
ability to adjust focus.
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature
and level of work performed and not to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel assigned to this job. All personnel may be
required to perform duties outside of their normal responsibilities
from time to time, as needed.
About Consumer Cellular:
Consumer Cellular is a top-rated wireless carrier that provides
no-contract cellphones and service plans primarily to those 50+.
The company has been an approved AARP Provider for over 10 years
and offers AARP members special discounts on service. Founded 24
years ago on the belief that everyone should have affordable access
to the safety and convenience of cellular service, Consumer
Cellular is privately held with about 2,000 employees. The
Portland, Ore.-based company utilizes the nation's largest voice
and data networks, which covers more than 300 million people – or
99 percent of the U.S. population. Consumer Cellular's wireless
phones and plans are sold nationwide at leading retailers such as
Target, as well as direct to consumers at ConsumerCellular.com or
(888) 345-5509. The company has been ranked on the Inc. 5000 list
for 11 years in a row. Consumer Cellular received the highest score
in the non-contract value segment of the J.D. Power 2016 (V2) –
2019 (V1) Wireless Non-Contract Customer Care Performance Studies
of customers’ satisfaction with wireless customer care experience.
Visit jdpower.com/awards. For cellphone tutorials, features,
applications and company news, connect with Consumer Cellular on
Facebook, Twitter and YouTube.
Pre-employment background check and drug screen is required.