BendRecruiter Since 2001
the smart solution for Bend jobs

Human Services Specialist 1 - Customer Service Guide - Bilingual English/Spanish

Company: Department of Human Services
Location: Madras
Posted on: April 6, 2021

Job Description:

Initial Posting Date: 02/25/2021Application Deadline:03/11/2021Agency:Department of Human ServicesSalary Range:$2,638 - $3,855Position Type:EmployeePosition Title:Human Services Specialist 1 - Customer Service Guide - Bilingual English/SpanishJob Description:We want you to join our team!This position is bilingual and requires duties to be done in both English and Spanish. Job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements of the position. This position may receive a 5% differential pay based on passing the required language test.Do you want to provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty? Then, we want to hear from you! The Office of Self Sufficiency, which is part of the Oregon Department of Human Services, is looking for a permanent, full-time (Human Service Specialist 1/Customer Service Guide), dedicated and compassionate individualOUR AGENCY MISSION"To help Oregonians in their own communities achieve well-being and independence through opportunities that protect, empower, respect choice and preserve dignity."ABOUT THE PROGRAMFor more information on Self Sufficiency programs please click hereLive, work, and play in OregonWHAT YOU WILL BE DOINGProvide aid to individuals and families seeking services by providing specialized assistance on behalf of program staff. This position helps to guide customers of Self Sufficiency Programs (SSP) through the sharing of rules, policies, procedures and programs by performing case aid duties in collaboration with other branch staff. This position also may assist customers in meeting emergent needs for SNAP and issues authorized payments for services. This position is responsible to make decisions regarding requests for information from the public. Decisions could include being referred to the community for resources or making appointments with DHS for services. This position, also, makes decisions regarding actions to take in emergent situations when dealing with hostile or angry clients. This position is responsible for making eligibility decisions on emergency medical requests, initial SNAP applications as well as making decisions when screening application for benefits.WORKING CONDITIONSConstant public contact, including contact with customers under stressful conditions. High volume of computer work/keyboarding in a fast-paced team environment with shared work spaces. May require a valid driver's license or other acceptable method of transportation. The work schedule for this position will be determined by business need. Also based on business need, this position may be relocated to other offices or to out-stationed sites within the district.WHATS IN IT FOR YOUExcellent benefits, including low-cost, high-coverage health insurance, generous time-off, and competitive retirement plan. We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year plus pension and retirement plans .THIS IS WHAT YOU NEED TO QUALIFYTwo years of experience either interviewing to obtain personal or technical information or substantial people contact.This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).College-level courses may be substituted for the experience on a year-for-year basis.Desired Attributes / Requested skills Experience handling confidential and/or sensitive information with attention to detail.Experience executing multiple tasks concurrently and excellent time management skills.Experience collaborating within a team environment.Skill in reading and comprehending technical material.Skill in verbal and written Spanish communication skills.Skill using and/or operating office equipment (e.g. personal computers, calculators, etc.).ADDITIONAL REQUIREMENTSSuccessful candidates for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.HOW TO APPLYPlease ensure you've provided a thorough and updated application as it pertains to the position for which you are applying. Your application materials will be used to determine salary based on a pay equity assessment.For further information, please visit the Pay Equity Project homepage.External Applicants: Click on the "Apply" button and submit your application. View this video for ternal Applicants (this includes Current State of Oregon employees): Apply via your employee Workday account. View this job aid for plete the application. Due to the volume of applications we receive, we do not review any attachments that we do not ask plete the questionnaire.Resume is optional.After you submit your application, be sure to respond to the public records request (PRR) authorization and gender identity question. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.If you are a veteran, the task to claim preference will come after the PRR and gender identity tasks.Veterans - For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments. We will ask you for your documents later in the process. (Please see below in Helpful Information).GET NOTICEDYour candidate profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase the amazing skills and experience, making you the best candidate for the position. The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum and special qualifications and requested skills listed above. For additional tips, please visit the Oregon Job Opportunities page, Resources for Job Seekers.HELPFULINFORMATIONTo receive Veterans' Preference, you must complete the required Task that will be sent to you through Workday and will be located under your account profile. This Task will prompt you to provide the appropriate documentation for your Veterans' Preference point selection. For questions about documentation, please visit: Veterans Resources or call the Oregon department of Veterans' Affairs at: 1-800-692-9666.This position is represented by the Service Employees International Union (SEIU). This recruitment may be used to fill future vacancies.Applicants must be authorized to work in the United States. Applicants who require VISA sponsorship will not be considered at this time.For questions about the job duties or application process, please contact Please be sure to include the job requisition number.If you need an accommodation under the Americans with Disabilities Act (ADA) to participate in the application or selection process, please contact our ADA Office at questions about Workday, and want some tips on understanding the state application process? Check out this link: commits to inclusive excellence by advancing equity and diversity in all that we do. We are an affirmative Action/Equal Opportunity employer and encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQ community members, and others to help us achieve our vision of a diverse and inclusive community.

Keywords: Department of Human Services, Bend , Human Services Specialist 1 - Customer Service Guide - Bilingual English/Spanish, Other , Madras, Oregon

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Veneer Millworker [Weekends and Full-Time]
Description: Hello We are looking for a few part-time employees that would like to come in on weekends
Company: Eagle Veneer Inc.
Location: Junction City
Posted on: 04/12/2021

Food Courier
Description: Your time. Your Goals.What is DoorDashAvailable in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, stronger (more...)
Company: Doordash
Location: Cottage Grove
Posted on: 04/12/2021

Part Time - Work from Home Sales Reps - Paid Weekly
Description: Our company that has been around for over 35 years is looking to fill part time sales positions, with an option to work full time. Previous sales or work experience not required, we provide all of the (more...)
Company: Vector Marketing
Location: Eugene
Posted on: 04/12/2021


Child Care With Virtual School Assistance Now Hiring
Description: Needing child care with school assistance
Company: Care.com
Location: Creswell
Posted on: 04/12/2021

Deliver with Grubhub (part time, full time, any time!) - Apply Immediately!
Description: Grubhub Delivery PartnerApply to be a delivery partner with Grubhub and work on your own time Grubhub needs delivery partners like you Are you looking for a flexible way to earn extra cash Deliver (more...)
Company: GrubHub
Location: Junction City
Posted on: 04/12/2021

CDL-A Drivers - Earn $.60 CPM or More - $3K Transition Bonus
Description: Join Our 900 Drivers Earning .60 CPM or More Truck Driver Benefits: 3,000 to 6,000 Transition Bonus Automatic Pay Increases Earn Monthly
Company: Knight Transportation
Location: Lorane
Posted on: 04/12/2021

Make up to $18/hour - Deliver with DoorDash - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilitiesbigger savings accounts, wider nets, stronger (more...)
Company: DoorDash
Location: Junction City
Posted on: 04/12/2021

Telephonic Medical Assistant
Description: Description:Responsibilities: Respond to an average 80 incoming phone calls per day and desktop items and refer if necessary Call patients as directed by the provider and as necessary to follow up or (more...)
Company: Aerotek
Location: Eugene
Posted on: 04/12/2021

Make up to $18/hour - Deliver with DoorDash - Start Delivering Today
Description: Your time. Your Goals. What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about connecting people with possibilities: bigger savings accounts, wider nets, (more...)
Company: Doordash
Location: Junction City
Posted on: 04/12/2021

Equipment Operator
Description: Job Title Equipment Operator Primary Location Eugene, Oregon Employee Type Employee Job Description br EcoSort, a Waste Connections company, is currently hiring for a full time Equipment Operator to (more...)
Company: Waste Connections
Location: Eugene
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Oregon jobs by following @recnetOR on Twitter!

Bend RSS job feeds