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Customer Care Representative

Company: Pahlisch Homes
Location: Bend
Posted on: August 28, 2020

Job Description:

Pahlisch Homs started in 1983 and has grown to become one of the largest locally owned home builders in the Northwest. Since the beginning, Pahlisch Homes has been exceeding homeowner's expectations with our quality building and exceptional customer care. The entire process is an enjoyable experience, from the first time you walk through our door, through the selection process with our home counselors, continuing with the homeowner's orientation, to move-in and beyond. We take great pride in the quality homes we build and sell. Pahlisch Homes is seeking motivated Customer Care Representative professionals to join our team in Bend and Portland, Oregon, as well as Kennewick, Washington. The Customer Care Representative is responsible for coordinating new construction warranty claims. Essential Functions: -- Perform onsite home inspections within the one year warranty. -- Evaluate warranty request and determine needs. -- Perform minor home repairs, adjustments, and modifications. -- Daily tasks include quality control inspections, warranty claim assessments, defect causes, & construction troubleshooting. -- Assist Homeowner Care Team with scheduling, trade base warranty follow-up, data-entry, filing & product/warranty research. -- Respond to phone calls & emails for warranty customer care. -- Organize homeowner paperwork & one year warranty files. -- Follow up on one year warranty meetings. -- Follow up and track trade partner "open tickets" and coordinate scheduling. -- Other duties as assigned. Qualifications: -- High school diploma or GED required. -- 2+ years of customer service experience required. -- 2+ years of construction field experience preferred. -- Warranty experience preferred. -- General knowledge of the residential building industry and the ability to use general building tools and equipment. -- Ability to work independently and in a team environment. -- Excellent communication and organizational skills. -- Ability to take direction, meet time-lines and work on a multitude of projects at one time. -- Adaptable to fast paced work environment. -- Must possess a valid drivers license. -- Ability to work extended hours as needed. Ability to work in indoor and outdoor settings in all weather conditions. Employment Type: Full Time Years Experience: 1 - 3 years Bonus/Commission: No

Keywords: Pahlisch Homes, Bend , Customer Care Representative, Other , Bend, Oregon

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