Bellman/Valet

Company: Juniper Preserve
Location: Bend
Posted on: September 12, 2023

Job Description:

Juniper Preserve is excited to announce the exceptional career opportunity of Bellman/Valet. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests.

Hourly Rate: $17-$18/hour

SUMMARY
The primary responsibility of the Bellstaff/Valet will be to provide a warm and welcoming experience for all resort guests, resort members, and their guests. The Bellstaff will act as an ambassador for Pronghorn by providing exceptional service and providing detailed information regarding property outlets and featured amenities. Members of the Bellstaff will be required to perform guest transportation as needed, park guest vehicles, and deliver routine errands. Valid Oregon Driver License and clean driving record is required.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Maintain complete knowledge at all times of:
Daily arrivals/departures/house count;
Features and services of the property;
Hours of operation for each outlet;
Parking facilities, layout and procedures;
Scheduled daily group activities and resort functions;
Must demonstrate a guest driven style of service with an upbeat, friendly sense of urgency in all interactions with all guests.
Be both flexible and welcoming to change within a growing company.
Greet and welcome all guests that come to the property with an enthusiastic yet professional manner.
Assist with check-ins, check-outs, pre-arrival inspections, and general errands.
Assist guests with room orientation, luggage assistance, owner storage bins, and educate guests to property amenities and features.
Maintain organization & cleanliness of Trailhead amenities, pool area, patio, and towels.
Complete opening and closing checklists.
Work a varying schedule to include evenings, mornings, weekends, and holidays.
Manage the workflow effectively and in an organized and timely manner.
Transport guests to and from Pronghorn property using company issued vehicles, obeying all driving standards at all times.
Maintain cleanliness of all company vehicles including golf carts.
Assist guests with parking vehicles in designated parking areas.
Complete guest errands such as grocery shopping or deliveries as assigned by management.
Must maintain the privacy of all Pronghorn guests.
Able to effectively handle multiple tasks.
Incorporates safe work practices in job performance.
Regular and reliable attendance.
Maintains a professional standard at Pronghorn including, but not limited to, appearance, interaction with members, associates, guests of the resort, verbal discussions and written correspondence. Does not discuss work related issues with members and resort guests.
Supports and adheres to the CORE Values (ie. "The T.R.I.P."), Service Fundamentals, and Guest Service Philosophy as defined by the Company.
Maintains a positive attitude and the flexibility to take on new and different tasks as assigned by the Guest Services Manager or Supervisor.

QUALIFICATIONS
Required
To perform this job successfully, an individual must be able to perform each duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must be over 21 years of age.
Able to pass a drug test.
Valid Oregon driver's license with no recent alcohol related offenses or criminal record.
College or university qualifications are beneficial. Any in-house training sessions which the applicant has performed in past employment.

SKILLS
Required
Ability to read and comprehend complex instructions, memos and email correspondence.
Ability to write complex correspondence with staff and guests.
Ability to effectively communicate information to both guests and staff.
Ability to hold and comprehend phone conversations.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to multi-task to provide solutions to situations deal with several variables
Use of Google platform, Word, Excel and Outlook.
Basic Accounting skills.
Ability to fully comprehend complex equipment instructions.

CERTIFICATES, LICENSES, REGISTRATIONS
Requires a valid Oregon Driver License.

TRAVEL REQUIRMENTS
Local travel may be required often depending on the season. Regional travel for training purposes may be occasionally required.

WORKING CONDITIONS
Inside 50% of an 8 hour shift, Outside 50% of an 8 hour shift frequently, and may work outside 100% of an 8 hour shift on occasion.

PHYSICAL DEMANDS
While performing the duties of the job, the employee is required to limit lifting, pushing, pulling and carrying over 50 lbs, including movement of furniture; must be able to reach overhead; be able to bend and kneel for extended periods of time. The employee will be in continuous movement across all areas of the property and body flexibility for movement of furniture and equipment is a necessary ability. Occasional sitting at a desk and phone use; continuous standing is required; climbing stairs is required; minimal driving required, and a valid Oregon drivers license is required. Employees will also need to answer the telephone and radio; deal with paperwork, computer systems, electrical and mechanical systems; and communicate with guests to solve problems. Employees must know how to identify and handle chemicals used in routine work through use of MSDS.

Keywords: Juniper Preserve, Bend , Bellman/Valet, Hospitality & Tourism , Bend, Oregon