Remote Customer Service Specialist

Company: Aerotek
Location: Bend
Posted on: January 15, 2022

Job Description:

**Description:** Successful candidate will take incoming calls from recent patients to reconcile their billing statements. They will respond via calls and emails, and will mail out letters to the customer. They will be responsible to answer all inquiries regarding their accounts, including but not limited to, account balances, outstanding balances, late fees, payoff schedules, changes of insurance, and disputes on the account. Client Job description : The Patient Financial Advocate (PFA) is a part of the Medical Financial Solutions (MFS) department that uses a holistic approach to secure payment of patient balances on behalf of hospital clients. The primary function of the PFA is to take inbound phone calls in a fast-paced call center, engaging in scripted conversation with patients to collect their portion of the account. This role is empowered to use analytical skills to determine patient eligibility for additional resources to settle financial obligations. New PFAs are supported by robust training receiving three weeks of classroom and floor instruction as well as being assigned a mentor. Success in this role is measured according to meeting established metrics and high performers are awarded with monthly and quarterly cash bonuses. Hard work, exemplary performance and continuously expanding knowledge of host systems can lead to opportunities to move up and become a great people leader. Your day to day role will include: Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account. Respond to patient billing inquiries. Negotiate payments and payment plans with patients. Submit credit card payments. Escalate high complexity billing issues for resolution to a Sr. associate or supervisor. Meets or exceeds daily production requirements. Adhere to all applicable disclosure and collections rules and regulations. **Skills:** Call center, customer service, patient advocacy, healthcare, insurance **Top Skills Details:** call center experience empathy - can demonstrate that they are able to understand the personal situation, and how they can help. billing experience **Additional Skills & Qualifications:** High School diploma or equivalent. 2 years customer service experience. Excellent customer service skills exhibiting good oral and written communication skills. Moderate computer skills (internet, email, MS Office) **Experience Level:** Entry Level **About Aerotek:** We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at . The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Bend , Remote Customer Service Specialist, Hospitality & Tourism , Bend, Oregon