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Customer Service Representative - Redmond Airport

Company: Enterprise Rent-A-Car
Location: Redmond
Posted on: January 15, 2022

Job Description:

Enterprise Rent-A-Caris looking to grow our Customer Service Representative -team! Enterprise is a fun and friendly place where team work rules. We work hard, and reward hard work. It's a fast-paced, fun environment at the nation's top airport location. If you enjoy a job where you're not staring at the clock, this is the one for you!The Sr. Customer Assistance Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up.This position is located at Redmond Airport: 2522 SE Jessie Butler Circle. Redmond, OR 97756This part time position pays $16 / hr + performance bonus range $50-$320 per month with a gauranteed of 25-30hrs per week. We offer:Paid time offEmployee discount401K retirement plus employer matchRegular weekly scheduleEmployee Referral Bonus currently $300-$2000Now Hiring for multiple shiftsAs you are considering a position with Enterprise Holdings, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. For the latest on our COVID-19 response,please click here.Takeincoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls forcallback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needsMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returnsUnderstand and communicate rental terms and conditions, vehicle features and other servicesSell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying Management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform miscellaneous and backup duties job-related duties as assignedEqual Opportunity Employer/Disability/VeteransMust be at least 18 years oldSomecollegepreferredMust have at least 1 year prior customer service retail or administrative support experienceMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 3 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Keywords: Enterprise Rent-A-Car, Bend , Customer Service Representative - Redmond Airport, Hospitality & Tourism , Redmond, Oregon

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