Novice Customer Service Representative - Redmond, OR
Company: Consumer Cellular
Posted on: January 11, 2022
As a Novice Customer Service Representative, this is where your
journey begins. Joining Consumer Cellular means becoming part of a
world-class customer focused wireless service. We believe in
empowerment - its for you and for our customers. Were all about the
freedom to build your success. In this role, youll learn how to
provide customer service of the highest level, empowered to serve
our customers through a variety of means. Our customers rely on
you, our CSRs, to help them navigate through sometimes complex
situations with your combination of empathy, understanding, and
Working with a team of world-class customer service professionals,
you will help your clients with the support they need.
Help others: You will have the opportunity to make the lives of
others a bit easier.
Develop your skills: Consumer Cellular is all about development.
Well make sure your career keeps growing.
Work remote or in the contact center to deliver a world-class
experience for Consumer Cellular customers during every
Answer inbound calls from customers looking for help.
Right Fit Consumer Cellular services and products that best meet
the customers needs.
Translate techno-lingo into real-world terms.
Provide personalized customer service by establishing rapport and
present a positive, friendly attitude.
The Skills You Bring
Were all about teaching; however, there are a few skills that will
help you get off to a quicker start:
1+ years of experience in customer service required.
High School diploma or equivalent required.
A dedication to delivering exceptional customer service - you are a
People-focused: committed to teamwork, resolving conflicts
productively, and developing long-term relationships.
You bring a strong work ethic and a sense of urgency.
How Well Have Your Back
Consumer Cellulars compensation program offers market-competitive
base pay, and our total compensation is designed to support and
enrich your personal and professional life, including:
$15 per hour starting wage + shift differential and paid
Potential for overtime
Potential monthly performance bonus
Employer subsidized medical, dental & vision coverage
401(k) match program
Employee wireless rate plan
Paid time off (PTO)
Flexible spending account (FSA)
Employee rewards program
Group life and AD&D benefits
Physical Demands & Work Environment:
The physical demands and work environment described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly
required to sit, stand, and walk. Specific vision abilities
required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust
The noise level in the work environment is usually moderate.
The above statements are intended to describe the general nature
and level of work performed and not to be construed as an
exhaustive list of all responsibilities, duties, and skills
required of personnel assigned to this job. All personnel may be
required to perform duties outside of their normal responsibilities
from time to time, as needed.
About Consumer Cellular:
Consumer Cellular is a top-rated wireless carrier that provides
no-contract cellphones and service plans primarily to those 50+.
The company has been an approved AARP Provider for over 10 years
and offers AARP members special discounts on service. Founded 24
years ago on the belief that everyone should have affordable access
to the safety and convenience of cellular service, Consumer
Cellular is privately held with about 2,000 employees. The
Portland, Ore.-based company utilizes the nation's largest voice
and data networks, which covers more than 300 million people or 99
percent of the U.S. population. Consumer Cellular's wireless phones
and plans are sold nationwide at leading retailers such as Target,
as well as direct to consumers at ConsumerCellular.com or (888)
345-5509. The company has been ranked on the Inc. 5000 list for 11
years in a row. Consumer Cellular received the highest score in the
non-contract value segment of the J.D. Power 2016 (V2) 2019 (V1)
Wireless Non-Contract Customer Care Performance Studies of
customers satisfaction with wireless customer care experience.
Visit jdpower.com/awards. For cellphone tutorials, features,
applications and company news, connect with Consumer Cellular on
Facebook, Twitter and YouTube.
Pre-employment background check and drug screen is required.
Keywords: Consumer Cellular, Bend , Novice Customer Service Representative - Redmond, OR, Hospitality & Tourism , Bend, Oregon
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