Clinic Manager II
Company: St. Charles Health System
Posted on: September 23, 2022
Typical pay range: $38.23 - $52.78 varies on experience
Rheumatology, Infectious Disease, Outpatient Infusion - Bend
Oregon, Redmond Oregon
ST. CHARLES HEALTH SYSTEM
TITLE: Clinic Manager II
REPORTS TO POSITION: Administrative Director
DEPARTMENT: St. Charles Medical Group
DATE LAST REVIEWED: September 2021
OUR VISION: Creating America's healthiest community, together
OUR MISSION: In the spirit of love and compassion, better health,
better care, better value
OUR VALUES: Accountability, Caring and Teamwork
DEPARTMENT SUMMARY: SCMG encompasses practices in three Central
Oregon counties and numerous lines of clinical service including
Primary Care, Urgent Care, Medical Specialties, Women's Health,
Post-Acute Care, Hospital Medicine, Emergency Medicine, Behavioral
Health, Cardiovascular Services and Cancer Services. We encourage
collaboration between clinical and non-clinical staff to assure we
are providing our community with comprehensive and compassionate
POSITION OVERVIEW: The Clinic Manager II, under the guidance of the
service line Administrative Director, provides day-to-day oversight
of clinic management activities and coordination/integration of
SCMG business plan into the office practice. This position is
responsible for coordinating, directing, implementing, evaluating
and allocating resources to ensure optimal daily patient flow to
meet demand for services with available staff. The major functions
of this position will focus on managing daily operations including
provider practice oversight, communication and support, employee
relations, fiscal management and analysis, operational analysis and
This position will manage assigned caregivers in the clinic.
The Manager will function in a dyad relationship with a Clinical
Leader (Site Lead/Section Chief/Clinical Division Director). As the
business professional member of the dyad, the Clinic Manager II is
primarily responsible for the provision of administrative services;
revenue management; operating expense management; capital planning
and allocation; development, implementation and evaluation of
staffing models; operations performance reporting; supply chain
management; and support systems services.
The Clinic Manager II is also responsible for supporting the
Clinical Leader in oversight of the quality of clinical
professionals and of the clinical work across the department, as
well as for management of physician and team productivity; for
clinical innovation; for compliance; for development,
implementation, evaluation, and improvement of clinical pathways
and models of care; and for relationships with referring
ESSENTIAL FUNCTIONS AND DUTIES:
Responsible for the day-to-day operations of the clinic including
patient visit, clinical triage, patient flow, case management,
patient education, policies and procedures, regulatory compliance,
documentation, billing, business office, staffing, ancillary
support services, material management, facilities management,
day-to-day staffing, and staff development.
Establishes relationships with outside care providers/organizations
to build partnerships that benefit mutual patients.
Oversees all aspects of clinic operations, in conjunction with
organizational policies and procedures, and regulatory
requirements, maintaining a friendly, professional,
Delegates duties to front and back-office staff. Maintains
Develops and implements clinic work plans to comply with
organizational and clinic goals. Analyzes and implements clinic
business and operational policies and procedures within SCMG
Responsible for budget development, regular monitoring,
accountability and meeting all operational targets for all areas
within span of control.
Formulates, initiates, institutes, and supervises sound human
resource, business and operational practices.
Creates, inspires and implements a department culture and
leadership that embraces St. Charles Health System's vision.
Coaches and leads staff to achieve and exceed the standards
required to accomplish this. Continually evaluates and adjusts the
steps necessary to meet this vision and motivate staff to achieve
this in their daily work.
Responsible for recruitment, hiring, orientation, discipline, and
evaluation of all clinic employees. Maintains adequate staffing
levels for clinic size and practice type, coordinate coverage
during staffing absences as necessary. Complies with all St.
Charles Health System Human Resource policies and procedures.
Monitors and ensures all direct reports are current with compliance
and safety requirements. Implements and manages all organizational
safety directives and goals.
Provides leadership, direction, training, and guidance to clinic
staff for which she/he is responsible. Assists staff in defining
their continuing educational needs. Promotes teamwork as a means of
improving communication, issue identification, and problem
Serves as formal contact for patient complaints. Resolves patient
questions and issues that require manager intervention.
Demonstrates, promotes and maintains focus on patient-centered
care, and demonstrates the importance of the organizational mission
and its vision.
Ensures that financial and operational goals are achieved and
develops reports on variances. Has a comprehensive understanding of
all components of the billing function. Excellent financial
management skills, focusing on budget development, expense
management and variance reporting.
Considers new lines of business and revenue, and coordinates
development with SCMG administration.
Assists new provider in setting up his/her practice. Works with
SCMG administration to develop marketing plan for new
Assists service line director (Primary Care and Population Health
or Specialty Services) with the implementation of marketing and
strategic planning for the clinic and any other duties related to
the successful management of the practice.
Responsible for accounts payable invoice processing and purchasing
Maintains current knowledge of SCMG computerized Practice
Management and EMR systems, and network functions and has clear
understanding of the use of CPT and ICD-9/10 codes.
Provides oversight to the coding, charge, and payment capture in
the EMR system. Assists with implementation of SCMG billing
policies. Provides coding, charge, and payment input into computer
system when necessary.
Establishes and maintains effective relationships and communication
channels with physician and caregivers, through regular meetings
and both written and verbal communications. Facilitates and/or
coordinates clinic staff meetings on a regular and ongoing
Meets with medical staff clinic leader on a regular basis to
identify issues and problem solve.
Role models two-way communication of the St. Charles Health System,
mission, vision, values, and strategic plan for the department.
Provides and oversees team's delivery of customer service in a
manner that promotes goodwill, is timely, efficient and
Supports the vision, mission and values of the organization in all
Supports Value Improvement Practice (VIP- Lean) principles of
continuous improvement with energy and enthusiasm, functioning as a
champion of change.
Provides and maintains a safe environment for caregivers, patients
Conducts all activities with the highest standards of
professionalism and confidentiality. Complies with all applicable
laws, regulations, policies and procedures, supporting the
organization's corporate integrity efforts by acting in an ethical
and appropriate manner, reporting known or suspected violation of
applicable rules, and cooperating fully with all organizational
investigations and proceedings.
May perform additional duties of similar complexity within the
organization, as required or assigned.
Required: Bachelor's degree in healthcare administration, business
administration or related field.
Required: Valid Oregon driver's license and ability to meet SCHS
driving requirements. Ability to travel to business
functions/trainings/meetings and all St. Charles Health System
Required: Five (5) years related healthcare experience. One (1)
year management experience.
PERSONAL PROTECTIVE EQUIPMENT:
Must be able to wear appropriate Personal Protective Equipment
(PPE) required to perform the job safely.
ADDITIONAL POSITION INFORMATION:
Strong analytical, problem solving and decision-making skills.
Ability to make calm and sensible decisions under various work
situations, prioritizing issues and dealing with immediate problems
reasonably and effectively.
Intermediate to advanced proficiency in Microsoft applications
(Word, Excel and Access), database management, and electronic
medical records systems and document preparation.
Ability to work independently with minimal guidance from the
service line director (Primary Care and Population Health or
Specialty. Services) and other SCMG administration staff.
Excellent organizational skills, written and oral communication and
customer service skills, particularly in dealing with stressful
Must have well-developed supervisory and operational analysis and
problem solving skills.
Ability to make decisions in the process of troubleshooting
problems for clinic physician(s) and/or provider(s) and implement
Continually (75% or more): Use of clear and audible speaking voice
and the ability to hear normal speech level.
Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds,
Occasionally (25%): Bending, climbing stairs, reaching overhead,
carrying/pushing or pulling 1-10 pounds, grasping/squeezing.
Rarely (10%): Stooping/kneeling/crouching, lifting, carrying,
pushing or pulling 11-15 pounds, operation of a motor vehicle.
Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or
pulling 25-50 pounds, ability to hear whispered speech level.
Exposure to Elemental Factors
Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration,
chemical solution, uneven surface.
Blood-Borne Pathogen (BBP) Exposure Category
No Risk for Exposure to BBP
Schedule Weekly Hours:
First Shift (United States of America)
Is Exempt Position?
Scheduled Days of the Week:
Shift Start & End Time:
Keywords: St. Charles Health System, Bend , Clinic Manager II, Healthcare , Bend, Oregon
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