Lead Medical Assistant

Company: Bend Dermatology Clinic
Location: Bend
Posted on: January 9, 2021

Job Description:

Job Title: Team LeadFLSA status: Non-ExemptDepartment: Role DependentReports to: Administrative TeamPosition Summary: The Team Lead in a designated area/department will be responsible for additional duties above and beyond their current job description. This is a full time (5 day/ wk) position assisting the Medical AssistantsThis position is an integral part of our organization and provides a critical link between front line staff and the administrative team. Each team lead will report directly to a member of the administrative team and be accountable for communicating any departmental/satellite clinic issues to their respective Administrative Team member.Essential Duties and Responsibilities:The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.* Staff scheduling/management of appropriate staffing levels* Involved in the ordering process and prescribers choice* Inventory management of supplies for their respective area* Monitor provider schedules and alert administration of templating issues, scheduling errors, or other issues* Staff on-boarding of new hires - serve as a shadow, checking in on the new hire frequently during their first week* Responsible for communicating progress of new hires both verbally and in writing during the on-boarding process* Participate in team building and culture strengthening activities* Participate in the evaluation process and provide regular feedback to the administrative team regarding any employee issues/concernsKnowledge, Skills and Abilities Requirements* Knowledge of quality assurance procedures used in a clinical setting* Ability to communicate in an active multi-office environment* Ability to efficiently operate all job-related office equipment* Ability to follow or provide verbal and written instructions* Basic to intermediate computer operation* Mathematical and/or analytical ability for basic to intermediate problem solving* Detail oriented, professional attitude, reliable* Specialty knowledge of systems relating to job functionAdditional duties may include:* MA staff schedules including call outs (monitor daily, weekly, monthly)* Managing overtime* Approving time off requests, punch corrections, and timecards in sync (ensure clinics are appropriately staffed)* Anticipate and help Providers and MAs do their job to provide quality care to our patients safely and efficiently* Oversight to assure correct guidelines and protocols are followed by MA team* ensure MA processes, on boarding, certifications, documentation etc. are completed efficiently, Assisting MA teams as needed* New staff - onboarding, Dermtech training and certs* Maintain MA handbook* Staff - certifications (CPR, CMA, Xtrac, etc)* MA Competencies* Monthly training/communication as neededAdditional duties:* Ensure products are not expired and supplies are well organized- Monitor expired inventory* Assist admin team with ORM complaints-investigate, evaluate and implement improvements as needed. F/U with patient, MA team, and update Teams channel.* Resolve clinical patient complaints* Schedule needed maintenance (I will provide phone list)* OSHA-* Henry Schein ordering every 2 weeks (ensure staff have placed biweekly orders)* Prescribers Choice management/ inventory (ensure par levels are maintained)* Clinical Botox management/inventoryADA Compliance: The Company is committed to complying with the Americans with Disabilities Act. As part of this effort, reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of positions sought or held. If you would like to request an accommodation, please contact Human Resources.

Keywords: Bend Dermatology Clinic, Bend , Lead Medical Assistant, Healthcare , Bend, Oregon