Registered Nurse (RN) Primary Care Triage - Call Center (Bend, Oregon)

Company: Summit Health Management OR
Location: Bend
Posted on: January 9, 2021

Job Description:

Job DescriptionEssential Job functions :

• Answers patient calls on a wide range of topic, asks the right questions to get the information needed to make an accurate assessment
• Extreme listening skills with the ability to interpret subtle indications as tone of voice, hesitations or incomplete responses
• Ability to assess the problem, based upon the conversation, and use clinical judgment, knowledge and experience to direct the conversation and guide in the decision to give self-care advice, refer the patient to the primary care physician, make an appointment or call 911 for emergency assistance
• Understands and uses appropriate triage resource for protocols, as identified by Summit Medical Group
• Acts as a patient advocate and upholds patient rights
• Documents all phone encounter into the Electronic Health Record
• In depth knowledge and understanding of disease processes, drug reactions and preventive care
• Rapid and effective transmission of patient data between all relevant parties
• Provides patient education when appropriateGeneral Job functions:
  • Assists with orientation of new personnel
  • Attends staff meetings
  • Participates in mandatory education at Summit Health Management
  • Other duties as assignedPhysical Job Requirements:
    • Dexterity of hands and fingers
    • Endurance (continuous typing)
    • Sitting for long periods of time
    • Concentration and memory - complex and time pressured decision making with a high degree of accuracy
    • Multi-tasking, organizing and priority settingEducation, Certification, Computer and Training Requirements:
      • Minimum of an associate's degree or higher required. Bachelor's degree preferred.
      • Minimum of 0-1 years' experience required. 2-4 years' experience preferred.
      • Oregon State Nursing License required
      • Basic Life Support (BLS) required
      • Valid Drivers License and Auto Insurance required
      • Ability to communicate in English, both orally and in writing
      • Strong interpersonal and organizational skills
      • Ability to perform diverse work assignments with time limitations with a high degree of accuracy
      • Ability to use problem solving, critical thinking and priority setting skills
      • Standard Office Technology in a Window based environment preferred.Travel - Travel between Summit Health Management locationsBenefits*
        • A friendly and fast-paced environment working with passionate people
        • Outstanding growth opportunities
        • Time Off
        • Medical, Dental and Vision Insurance
        • Short/Long Term Disability, HSA, and Life Insurance
        • 401K plan with company matching contribution
        • Cash Bonus Programs
        • Recognition and rewards programs to recognize successful teams
        • Other Perks & Discounts
        • Commuter and parking discount program to help you save (using pretax dollars)*Full Time Benefit Eligible Employees OnlyEqual Opportunity EmployerOur Company provides equal employment opportunities ( EEO ) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.Safety DisclaimerOur Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/ .

Keywords: Summit Health Management OR, Bend , Registered Nurse (RN) Primary Care Triage - Call Center (Bend, Oregon), Healthcare , Bend, Oregon