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Account Manager

Company: GreenLoop IT Solutions
Location: Bend
Posted on: August 15, 2019

Job Description:

The Account Manager is responsible for the full sales lifecycle as it pertains to the currentcustomer base. This position is ultimately responsible for our client's satisfaction.------Responsibilities PrimaryOwn the "Client Business Review" process.--Attends all Central Oregon client reviewsand ensures all follow up items are completed in a timely manner.--Note:--For the next 1-2years:--Travel to Portland approximately 4X/year to meet with our small, but growingclient base in that area.Work with active customers to develop a deep understanding of their needs and translatethose needs into product requirements that satisfy their demands.Qualify new sales opportunities for current customers.--Effectively communicate featuresand benefits of solutions and manage prospect expectations throughout the lifecycle ofthe account.Maintain in-depth product knowledge of the service offerings of the company.Perform sales procedures through activities and opportunities in company CRM andremain compliant with defined policies and procedures.Performs the onsite client onboarding training with new clients.Achieve and maintain a positive rapport with prospects and work to give them the bestpossible service.Receive requests for service and product details from customers and provide timelyresponses.Conduct onsite or online presentations that showcase the services and products of the--company to active customers.--Work with management to develop proposals, quotes and respond to RFP/RFIdocuments.Cross-selling and up-selling services and solutions to existing accounts to ensure their ITmeets industry best practices standards. SecondaryAttend weekly sales meetings and ensure sales opportunities are compliant withcompany policy.Develop in-depth knowledge of the service catalog and how it relates to customer'sneeds.Document internal processes and procedures related to duties and responsibilities.--Enter all work as activities or service tickets in CRM. QualificationsPossess a track record of managing customer relationships and a demonstratedunderstanding of negotiation and closing of the sales process.Demonstrated level of success in the development of client relationships.Enjoy working with customers and external audiences.High energy and drive with good negotiation skills.Proficient with MS Word, Excel and PowerPoint applications.Strong organizational, presentation, and customer service skills.Skill in preparing written communications and materials.Interpersonal skills: such as telephone skills, communication skills, active listening andcustomer-care.Ability to multi-task and adapt to changes quickly.Word processing skills to ensure quick and accurate data entry.Self-motivated with the ability to work in a fast-moving environment.

Keywords: GreenLoop IT Solutions, Bend , Account Manager, Executive , Bend, Oregon

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