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Nurse Manager Medical Services (Full Time)

Company: St. Charles Health System
Location: Bend
Posted on: May 25, 2023

Job Description:

Pay range: $64.63 - $100.18

*Eligible for Sign-On and Retention Bonus - $20,000*

This position is eligible for a combined sign on and retention bonus in the amount of $20,000*, based on experience. To qualify for the bonus, candidates must not have been employed by St. Charles Health System in the last 6 months.

Also eligible for in-state or out of state relocation bonus, amount based on location.

*Bonuses are available to external applicants only and are subject to all applicable tax withholdings.*



TITLE: Nurse Manager-Medical Services

REPORTS TO POSITION: Acute Care Director

DEPARTMENT: Medical Services

DATE LAST REVIEWED: April 19, 2022

OUR VISION: Creating America's healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: Medical Services provides 24/7 specialized care to patients throughout their hospitalization and discharge.

POSITION OVERVIEW: The Nurse Manager-Medical Services manages the delivery of professional nursing services for assigned units. This position is responsible for the overall planning, budgeting, staffing, performance, and operation of the department in conjunction with the director as well as performance and annual review of direct reports. This position will directly supervise assigned caregivers.


Oversee the operations of assigned department to ensure smooth and efficient department operations and that resources are available in the assigned units 24/7. Collaborates with caregivers, medical staff and system leaders to facilitate provision of patient care. Ensures adequate departmental staffing to provide safe patient care through review of appropriate data, development and maintenance of master schedules.

Acts as the department liaison to other hospital departments and outside entities.

Responsible for resource management ensuring appropriate and sufficient equipment and supplies are available. Manages staffing and scheduling (control of master schedule; ETO & LOA approval; light duty scheduling) - delegates related clerical functions to admin assistant and/or other applicable staff

Serves as a real-time resource and assists with clinical expertise for staff with problem-solving on patient care, processes, and family issues. Serves as representative for all customers.

Maintains ongoing communication with caregivers, medical staff and system leadership to ensure needs are being met for caregivers and patients. Communicates (both written and orally) effectively and maintains professional relationships with caregivers, medical staff, patients, guests and other hospital departments

Role models two-way communication of the St. Charles Health System mission, vision, values, and strategic plan for the department (staff meetings, rounds, tier huddle, etc.)

Coordinates quality initiatives and process improvements. Aligns and manages to St. Charles Health System metrics and quality initiatives. Oversees trending of quality and financial indicators including LOS with case manager support.

Facilitates department meetings and shared governance/leadership efforts.

Responsible for budget development, regular monitoring, accountability and meeting all operational targets for all areas within span of control. Manages operations within the budget. Provides productivity oversight and review. Works with leadership to achieve productivity standards. Develops and implements annual plan including goals for unit with Director and Assistant Nurse Managers. Controls and maintains position control including the addition and deletion of positions related to budget and human resource needs.

Hires, directs, coaches and monitors the performance of all direct reports, to develop and maintain a high performance team that meets organizational and department goals. Responsible for performance and annual review of all department direct reports. Complies with Human Resource processes and controls.

Monitors and ensure all department direct reports are current with compliance and safety requirements. Implements and manages all organizational safety directives and goals

Provides and oversees team's delivery of customer service in a manner that promotes goodwill, is timely, efficient and accurate

Responsible for quality, safety, customer service and regulatory compliance oversight: EMS - Receipt, assignment, tracking and trending, delegation.

Participates in creating a healing environment that supports all aspects of the care environment and the wholeness of each individual, patient and caregiver. Participates in creating intentional relationships and demonstrates focus attitudes and behaviors that enhance the care experience.

Oversees caregiver documentation for patient care to ensure proficiency in compliance with hospital policies and regulatory agencies

Directs, oversees and provides for leadership development of staff.

Facilitate the growth and development of a culturally competent team in the provision of appropriate care to patients and family members who belong to diverse cultural backgrounds.

Creates a healing environment that supports all aspects of care, respects the wholeness of the individual, and demonstrates therapeutic presence through attitudes and behaviors that enhance the care experience for patients and caregivers.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Collaborates with teams to review processes and identify/implement opportunities for improvements, applying Value Improvement Practice concepts and tools.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

May perform additional duties of similar complexity within the organization, as required or assigned.


Required: Graduate of an accredited school of nursingBSN or Bachelor's Degree in a related field. .

Preferred: MSN or Master's degree in related field


Required: Current licensure with the Oregon State Board of Nursing

AHA Basic Life Support for Healthcare Provider certification

Preferred: N/A


Required: 5 years nursing experience, 1 year nursing leadership experience.

Preferred: Experience in a specialty area of nursing


Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.



Must have excellent communication skills and ability to interact with a diverse population and professionally represent St. Charles Health System.

Ability to effectively interact and communicate with all levels within St. Charles Health System and external customers/clients/potential employees

Strong team working and collaborative skills

Ability to effectively reach consensus with a diverse population with differing needs.

Ability to manage facilitation and consensus building among health care professionals and agencies and achieve expected results.

Ability to multi-task and work independently

Attention to detail

Excellent organizational skills, written and oral communication and customer service skills, particularly in dealing with stressful personal interactions

Strong analytical, problem solving and decision making skills

Demonstrated ability and experience in computer applications, use of electronic medical record keeping systems and MS Office


Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, keyboard operation.

Occasionally (25%): Standing, walking, bending, stooping/kneeling/crouching, climbing stairs, reaching overhead, lifting/carrying/pushing or pulling 1-10 pounds, grasping/squeezing, operation of a motor vehicle, ability to hear whispered speech level.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds.

Exposure to Elemental Factors

Occasionally (25%): Chemical solution for Laboratory Caregivers.

Rarely (10%): Wet/slippery area.

Never (0%): Heat, cold, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

Risk for Exposure to BBP

Schedule Weekly Hours:

Caregiver Type:

Variable (United States of America)

Is Exempt Position?

Job Family:

Scheduled Days of the Week:

Shift Start & End Time:

Keywords: St. Charles Health System, Bend , Nurse Manager Medical Services (Full Time), Executive , Bend, Oregon

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