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Case Management Resource and Referral Coordinator

Company: Bethlehem Inn
Location: Bend
Posted on: June 22, 2022

Job Description:

Position Summary:Provides case management and resource coordination through collaboration and consultation within Bethlehem Inn's team environment, as well as coordinating with other community partners and agencies to ensure effective treatment and equal access for residents. Holds a case management caseload of Contract agencies and as assigned. Works independently with general supervision; exercises judgment within defined guidelines and practices to determine appropriate action. - -The primary responsibility for any staff member is the safety and security of the facility, staff, residents and volunteers, while providing emergency shelter and food. This requires the flexibility of all staff members to adjust to and respond accordingly to immediate issues of concern, whether identified by another staff member, resident or outside representative. Teamwork and open communication between staff is essential in the success of the Bethlehem Inn, its residents, staff, and volunteers. This promotes a healthy and fulfilling work environment.Essential Functions & Responsibilities: - -(Includes the following, though other duties may be assigned)Resource Coordinator

  • Understand and assist with resource mapping that would enhance self-sufficiency for residents and keep up to date with the process for accessing the available resources. -
  • Develops and oversees resource referral documents, partnership agencies contact, and resource referral tracking, for accurate referrals, resources, and supportive services.
  • Partner with Case Management Coordinator, Program Support/Case Managers and direct case management, provide practical help, community resource referrals, and individualized support to resolve barriers, etc., as appropriate to the needs of each individual/household.
  • Holds a case management caseload of Contracted partnerships residents and others as assigned.
  • Ensures Case Management Coordinator and case managers are up to date with changing resources, processes for referrals, and accurate tracking on resource referrals. -
  • Ensure that Program Support/Case Managers maintain accurate, up-to-date records and case files on the residents and report regularly to the Program Managers. -
  • Meets with Program Managers regularly to review resources organization, partnerships, and updates. - -
  • Maintains strong established professional partnerships with outside agencies in collaboration with Program Managers. -
  • Attends bi-weekly Program Meetings as scheduled; Improves staff competence by providing educational resources
  • Collaborates with Program Impact Analyst on resource referral tracking, non-resident assistance, case management trends and data quality. -
  • Assists Program Impact Analyst with data quality concerns and increases tracking documentation. -
  • Assist and participate in Homeless Leadership Coalition tasks as assigned by Program Managers, designated as a proxy as needed.
  • Participate in HLC committee work, Built for Zero by- list collaboration, and reports community updates and changes to Program Managers.
  • Administers and completes resource and coordination reports as scheduled.Team and Program Support -
    • Maintains professional boundaries and utilizes de-escalation skills with clients. -
    • Holds residents accountable for their actions in accordance with our rules and regulations and responds immediately and thoroughly with communication, clarification, and procedure. -
    • Reviews prior communication log entries at the beginning of each shift for changes and updates; accurately documents in the communication log regarding events taking place during shift.
    • Conducts case management meeting as scheduled; logs notes in Apricot case management file. - -
    • Maintains and updates current resident file system. -
    • Follow up on client exits ensuring programmatic duties are completed.
    • Conducts rounds regularly as needed, alert for suspicious/illegal activity and to maintain site security and safety.
    • Contacts emergency/law enforcement for issues during shift and communicates with management team regarding these issues.
    • Monitors resident behavior (adults and children) upon entry and throughout stay; alerts to conditions that are in violation of resident policies and safety concerns and responds swiftly and accordingly.
    • Contacts supervisors in the event of extenuating circumstances and the need for clarification.
    • Fields potential intakes for safety and security and completes intake process as needed. -
    • Attend monthly staff meeting as scheduled. -
    • When needed, oversees and/or maintains cleanliness in staff common areas. - - -
    • Provide coverage and assistance for team members in all tasks as required to maintain continuity of services.
    • Works as part of a team to find solutions and takes initiative in finding other tasks that need to be completed to assist other team members.
    • Nurtures positive optimistic attitude in the staff and communicates a sense of mission to team.
    • Teams with Operations staff when doing batch breathalyzer tests on clients. -Professionalism
      • Demonstrates capacity to serve diverse people in a culturally sensitive and non-discriminatory manner. -
      • Sets and models high standards of honesty, integrity, and ethical behavior.
      • Acts with a sense of reasoned urgency.
      • Is adaptable and flexible and deals effectively with uncertainty.
      • Represents self well with both internal and external customers in day-to-day interactions.
      • Demonstrates effective and professional written and interpersonal communications skills.
      • Deals effectively with conflict and works toward positive resolution.Minimum Qualifications:(Qualifications applicant must possess in order to be considered for the position; possible exception if an applicant possesses appropriate substitute qualifications)
        • Bachelor's Degree in Social Work, Human Services, or related fields OR Two (2) years of direct service and case management experience to individuals experiencing homelessness, mental health, chemical dependency, domestic violence and/or special need populations, and experience working with and an understanding of culturally diverse groups.
        • Oregon Food Handler's Card (must be obtained within the first day of employment).
        • Ability to exercise sound, independent judgment, to maintain a high level of confidentiality, to respond effectively to emergency and crisis situations and resolve problems.
        • Dependable and flexible.
        • Ability to write clearly and concisely and to communicate effectively in writing. -
        • Ability to communicate clearly and concisely orally.
        • Analytical capability, ability to work effectively with data and identify trends, draw on history and recognize what has worked and what has not.
        • Valid Oregon driver's license required.(The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.)Preferred Qualifications:(Qualifications which are desired in applicants, however applicants without these qualifications will not necessarily be excluded from consideration if they possess minimum qualifications.)
          • Demonstrated ability to provide crisis intervention and to follow procedure in crisis situations;
          • Understanding the issues surrounding homelessness, mental health, chemical dependency, and domestic violence;
          • Knowledge of services available to low-income and homeless persons in Deschutes County through Bethlehem Inn and other agencies or the demonstrated ability to obtain such knowledge;
          • Bi-lingual and / or Bi-cultural preferred. -
          • Knowledge of area community resources.
          • College degree in human or social service area preferred.

Keywords: Bethlehem Inn, Bend , Case Management Resource and Referral Coordinator, Executive , Bend, Oregon

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