Broadband Technician I/II/III/IV in Bend, Oregon - Careers at TDS Corporate - TDS Telecom
Company: TDS Telecom
Posted on: October 12, 2019
We currently have opportunities available for Broadband Technicians
with our local Bend, OR field services teams.
The primary goal of the Broadband Technician is to provide quality
service to customers and deliver on our brand promise. Our services
include, but are not limited to, video service, HSD Services, and
home and business phone service.
What's in it for you?
- $1,000 Sign-on Bonus!!!
- Discounted TDS services and products.
- Full Benefits Package -- Begins on first day of
- Medical, Dental, Vision, and Life insurance
- Vacation, Sick time, Personal days, and holidays
- 401k eligible after 30 days and flexible spending accounts
- Paid training and development.
The Broadband Technician I performs basic installations,
disconnects and service changes for residential and business
customers. This role performs basic troubleshooting from the tap to
the customer's electronic devices (TV, DVD, Modem etc.).
The Broadband Technician II performs intermediate installations,
disconnects and service changes for residential customers,
including FTTH (Fiber to the Home). This role performs moderate
troubleshooting from the tap to the customer's electronic devices
(TV, DVD, Modem etc.). This role may also perform underground
and/or aerial construction involved with system plant, along with
its' repair and maintenance supporting various customer-focused
The Broadband Technician III performs complex installations,
disconnects and service changes for residential and business
customers, including FTTH (Fiber to the Home) and support PON/Metro
E. These services include, but are not limited to, video service,
HSD Services, and home/business phone service. This role performs
advanced troubleshooting from the tap to the customer's electronic
devices (TV, DVD, Modem etc.).
The Broadband Technician IV performs extremely complex
installations, disconnects and service changes for residential and
business customers, including FTTH (Fiber to the Home) and support
PON/Metro E . These services include, but are not limited to, video
service, HSD Services, and home/business phone service. This role
performs advanced troubleshooting from the tap to the customer's
electronic devices (TV, DVD, Modem etc.). This position will be
responsible for installing, splicing, repairing and maintaining
aerial, buried, and/or underground fiber optic and copper cable.
This position will be knowledgeable of commonly used concepts,
practices, and procedures within the field of
*TDS can hire as a BBT I / II / III/IV, based on candidate pool and
(at a minimum, for a level I:)
- Perform basic installation of all necessary cable wiring
(interior and exterior) and hardware from the tap to the customer's
equipment for reception of cable and other company services that
are offered for single and multi-family.
- This may include burial of underground Broadband facilities
utilizing different methods of placement, including excavation or
hand digging for the placement of drop facilities to customer
premise, streets and right of way and placement of conduit to
customer premise, in streets and the right of ways as well as
pulling of hardline into conduits after placement of conduits.
Position may also be responsible for placement of conduit structure
in new subdivision joint trench construction projects.
- Perform all work as necessary to conform to quality control
guidelines (includes compliance with requirements outlined in
applicable regulations such as: OSHA, FCC, NEC and NESC).
- Perform connects (new connects and reconnects), disconnects
(requested and non-pays), upgrades, downgrades, relocates, install
additional outlets, and install or remove equipment (i.e.
- Assure proper signal levels and picture quality on all
television sets, and clean the premises of all debris and material
after installation is complete.
- Monitor and record system, drop, and in-house leakage; properly
record all required information on work orders, surveys, referrals,
- Promote cable, internet, and other company services; educate
customer on proper use of the service, including how to add
additional services, channel lineups, proper equipment usage, and
other services that are available.
- Clean, maintain, stock, and secure assigned vehicle and
Broadband Tech I:
- 6+ months' customer service experience OR- current or prior
military service with honorable discharge.
- Must have and maintain a valid driver's license.
BBT II (in addition to above):
- 1+ years of cable installation and repair or professionally
BBT III (in addition to the above):
- 2+ years' cable installation & repair or professionally related
BBT IV (in addition to the above):
- 3+ years' cable installation & repair or professionally related
- Upon hire, must successfully complete customer-specific
requirements, which may include a background check administered by
- Must be reliable and responsible, with a strong work ethic
dedicated to a team.
- Practical knowledge/experience with computer applications.
- Familiarity with company products and services.
- Proven organizational skills and ability to multi-task.
- Requires being available for on-call/standby responsibilities
and may require occasional travel.
- Demonstrated customer service and sales skills, as well as
effective communications skills (verbal and written) for
interaction with internal and external customers.
- Ability to work in a fast-paced, dynamic work environment.
- Physical requirements may vary based on company needs: Ability
to dig, lift and climb.
- Successful completion of the SCTE Broadband Premise Install
test within the first 3 months of employment.
- Ability to pass Department of Transportation physical and
Physical Demands and Work Environment. The physical demands and
work environment characteristics described here are representative
of those that must be met by an employee to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
While performing the duties of this job, the employee is regularly
required to sit, stand, write and operate a computer keyboard,
standard office equipment and telephone. The employee regularly
communicates with customers. The employee is frequently required to
move about and reach for items. Frequently required to stoop,
kneel, crouch, or crawl. May be required to balance or climb.
Frequently lift and/or move up to 50 pounds and occasionally lift
and/or move up to 100 pounds. Specific vision abilities required by
this job include close vision, distance vision, color vision,
peripheral vision, depth perception, and ability to adjust
This position may require working outdoors, in mechanical/
equipment rooms, and possible extreme weather conditions. While
performing the duties of this job, the employee is regularly
exposed to moving mechanical parts and heavy equipment. The
physical demands described here are representative of those that
must be met by an employee to successfully perform the essential
functions of this job.
#TDS Telecommunications LLC (TDS Telecom/TDS(R)) delivers
high-speed internet, TV entertainment, and phone services to nearly
900 rural, suburban, and metropolitan communities across the U.S.
With more than 1.2 million connections, TDS is one of the fastest
growing technology companies in the United States. Powered by
fiber-optics and new industry-leading technologies, TDS delivers up
to 1 Gigabit internet speeds and offers internet-protocol based TV
entertainment solutions along with traditional phone services. TDS
also offers businesses VoIP advanced communications solutions,
dedicated internet service, data networking, and hosted-managed
services. Visit tdstelecom.com.
TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700
people and is a subsidiary of Telephone and Data Systems, Inc.
[NYSE: TDS], a Fortune 1000(R)company. Founded in 1969, TDS Inc.
employs 9,600 people and has approximately six million connections
nationwide through its businesses U.S. Cellular, TDS Telecom,
OneNeck IT Solutions LLC, and TDS Broadband Service. In 2018, TDS
Inc. was named to several Forbes lists, including America's Best
Employers for Diversity, Best Large Employers, and Best Employers
for Women. Visit tdsinc.com.
Keywords: TDS Telecom, Bend , Broadband Technician I/II/III/IV in Bend, Oregon - Careers at TDS Corporate - TDS Telecom, Engineering , Bend, Oregon
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