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Patient Support/Front Office Float

Company: Interpath Laboratory
Location: Bend
Posted on: September 13, 2019

Job Description:

EOE Disabled/Veteran Support the organization's mission, vision, and values by exhibiting an ongoing commitment to the highest standards in all phases of the company's operations. Assume service-oriented attitude to gain a sense of pride and accomplishment. Accepts the team approach with dedication and commitment towards all work performed. Ensure prompt and courteous service to clients and patients. - To perform the job successfully, an individual should demonstrate the following competencies : - Design - Demonstrates attention to detail. - Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics - Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others. - Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. - Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. - Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings. - Written Communication - Writes clearly and informatively; Able to read and interpret written information. - Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests. - Visionary Leadership - Inspires respect and trust. - Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. - Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values. - Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Education and/or Experience High school diploma or general education degree (GED). Minimum two years of experience in a medical office setting. - Greets, screens, schedules, and inputs correct date into Intergy - Performs clerical duties related to clinical service. - Prepares and processes correspondence. Answers routine medical administrative inquires and drafts letter for physicians and other clinical staff. - Performs medical receptionist duties as necessary. Answers telephone, screens calls, takes messages, and provides information. - Obtains, verifies, and updates patient information and provides support services to patients and medical staff. - Requests, locates, sends and receives patient records. - Maintains medical appointment schedule for patients. - Monitors internal communications including but not limited to task, emails, newsletters and voice mails. - Maintains files and assists establishing office systems. - Assists in the care and maintenance of office equipment. - Other duties may be assigned. - Judgment - Makes timely decisions. - Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence. - Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives. - Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. - Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality. - Quantity - Completes work in timely manner. - Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. - Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. - Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time. - Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan. - Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed. - Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work. This position performs tasks that involve exposure to blood, body fluids and/or tissues. All employees performing these duties are offered the opportunity to receive the Hepatitis-B vaccination series. - Manual dexterity for office machine operation including computer and calculator; stooping, bending to handle files and supplies, mobility to complete errands for deliveries, or sitting for extended periods of time. - The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. - Stress can be triggered by multiple staff demands and deadlines. - Work is performed in an office environment. Involves frequent contact with staff and patients. ID: 2019-3221 Schedule: M-F, 8-5 (Saturdays possible) External Company Name: Interpath Laboratory External Company URL: ******************** Address: 1303 NE Cushing Dr. Suite 100

Keywords: Interpath Laboratory, Bend , Patient Support/Front Office Float, Administration, Clerical , Bend, Oregon

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