Junior Account Manager – Tech Industry Focus

Location: Bend
Posted on: June 23, 2025

Job Description:

Drive Client Success: Join Standard Heavy Solutions, Inc. as a Junior Account Manager for AT&T B2B in Bend! Standard Heavy Solutions, Inc., a premier firm specializing in brand, product, and service solutions, is committed to enhancing customer retention and improving the bottom line for our industry-leading partners, including AT&T B2B. We are actively seeking an ambitious and client-focused Junior Account Manager to become a vital part of our expanding team in Bend. This role puts you at the forefront of AT&T’s B2B growth, cultivating strategic client relationships, driving solution adoption, and shaping the future of business connectivity. As a Junior Account Manager, you will embark on an intensive, hands-on training program designed to equip you with the essential skills for B2B client management. This comprehensive training will cover AT&T's diverse portfolio of business wireless and wired solutions, advanced client retention strategies, effective account growth methodologies, and sophisticated problem-resolution techniques tailored for our B2B partners. Key Responsibilities of the Junior Account Manager: Serve as the primary contact for routine inquiries, service requests, and basic technical support for AT&T’s B2B wireless and integrated solutions. Conduct proactive check-ins to optimize accounts, identify upsell opportunities such as IoT, managed services, and enhance client operations. Educate clients on AT&T’s latest solutions, ensuring informed decision-making for their business needs. Support senior managers in portfolio management, ensuring service excellence and uncovering expansion opportunities. Discover and thoroughly record upsell and cross-sell possibilities for AT&T's business solutions, such as wireless, IoT, and managed services, within current client accounts. Meticulously update client CRM records with all interactions, agreements, and communication for data accuracy and follow-up. Craft client and internal reports on account performance, service use, and growth opportunities to inform strategic planning. Resolve client issues, escalate as needed, and act as a liaison between the client and AT&T's departments for timely resolutions. Advise business clients on AT&T's latest B2B wireless and wired solutions features and benefits to enable informed operational decisions. Participate actively in client meetings and strategic discussions, observing and contributing to the development of robust account growth and retention initiatives. Stay ahead of industry trends, competitor moves, and AT&T product updates to provide strategic insights.

Keywords: , Bend , Junior Account Manager – Tech Industry Focus, Accounting, Auditing , Bend, Oregon