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Front Desk Night Auditor

Company: Juniper Preserve
Location: Bend
Posted on: September 11, 2023

Job Description:

Primary duty is to perform the established close of day functions for hotel and F&B operations. Represents the management in the absence of a department manager. Night Auditors will troubleshoot operational issues and or guest/ employee situations. Responsible for loss prevention and ensuring the safety of all people on property.

We offer part-time or full-time employment for this position.


Maintain knowledge of:

- Daily arrivals/ departures/ house count.

- Features and services of the resort.

- Hours of operation for each outlet.

- Parking facilities, layout, and procedures.

- Reconcile daily department receipts, follow up on discrepancies.

- Perform all close of day tasks in SMS Host/ Touch programs.

- Ensure all departments are properly closed and ready for the next business day.

- Generate various reports. ie. Trace, Arrivals, Departures, Flash, Daily import to GL

- Assist late arriving guests with check in processes or guest requests.

- Proficiency in check-in procedure

- Ability to perform room orientation

- Assist guests with luggage.

- Acquire and deliver items per guest request.

- Scrutinize Night Audit procedures to improve efficiency, notify management of areas for improvement.

- Document staff incidents as they occur, follow up in necessary areas.

- Respond to all emergencies as established in the Emergency procedure guide.

- Prepare guest incident reports and accident reports and ensure follow up.

- Scrutinize daily arrivals and departures to ensure accuracy of guest information, rooming details, and special requests. Ensure delivery of welcome amenities.

- Follow up on email communications and guest concerns in a timely manner.

- Communicate with staff and management to identify problems and suggest solutions.

- Maintain operations of equipment and stock front desk with supplies as needed.

- Prepare a Daily Activities sheet and ensure accuracy of information.

- Receive, analyze, and follow up on guest concerns and issues.

- Communicate concerns to management for follow up.

- Organize group arrivals and departures; ensure billing accuracy on group city ledgers.

- Regularly inspect guest history to ensure accuracy and encourage staff to utilize guest history.

- Consistently strive to maximize revenue and occupancy, taking into consideration budgeted revenues and expenses.

- Assist Welcome Cottage with nightly rounds as needed

- Manages workflow effectively and in an organized and timely manner.

- Able to effectively handle multiple tasks.

- Regular and reliable attendance.

- Incorporates safe work practices in job performance.

- Maintains a professional standard at Juniper Preserve to include but not limited to appearance, Interaction with members, associates, guests of the resort, verbal discussions and written correspondence. Does not discuss work related issues with members and guests.

- Supports and adheres to the CORE Values (ie. "The T.R.I.P.") as defined by the Company.

- Other tasks as assigned by the Member & Guest Services Manager or Supervisor.



- To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements below are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

- Must be over 21 years of age.

- Able to pass a drug test.

- Valid Oregon driver's license with no recent alcohol related offenses or criminal record.

- College or university qualifications or 2 years work related experience in Guest Services capacity.

- Ability to work graveyard shift or variation thereof.



- Must have at least a high school diploma and Bi-lingual in English. Spanish beneficial.

- Ability to read and comprehend complex instructions, memos and email correspondence.

- Ability to write complex correspondence with staff and guests.

- Ability to effectively communicate information to both guests and staff of the resort.

- Ability to hold and comprehend phone conversations.

- Ability to calculate figures and amounts such as accruals, percentages and payments.

- Ability to perform basic cash handling functions.

- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

- Ability to multi-task to provide solutions to situations deal with several variables

- Personal Computer Experience.

- Use of Google platform, Word, Excel and Outlook.

- Basic Accounting skills.

- Ability to fully comprehend complex equipment instructions.

Inside 75% of an 8 hour shift. Outside 25% of an 8 hour shift, unless the exterior project is carried out.

While performing the duties of the job, the employee is required to limit lifting, pushing, pulling and carrying over 25 lbs, including movement of furniture; must be able to reach overhead; be able to bend and kneel for extended periods of time. The employee will be in continuous movement across all areas of the property and body flexibility for movement of furniture and equipment is a necessary ability. Occasional sitting at a desk and phone use; continuous standing is required; climbing stairs is required; minimal driving required, and a valid Oregon drivers license is required. Employees will also need to answer the telephone and radio; deal with paperwork, computer systems, electrical and mechanical systems; and communicate with guests to solve problems. Employees must know how to identify and handle chemicals used in routine work through use of MSDS.

NOTE: A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Keywords: Juniper Preserve, Bend , Front Desk Night Auditor, Accounting, Auditing , Bend, Oregon

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